Role: SharePoint Support Engineer
Location: Atlanta
JD
SharePoint Support
-------------------------
Provides technical assistance, troubleshooting, and maintenance for SharePoint Online/M365 environments
Key duties include managing user permissions, resolving site issues, configuring lists/libraries, and improving user adoption.
Proficiency in PowerShell for automation, and Power Platform (Power Apps/Automate)
Excellent troubleshooting, communication, and customer service skills
Technical Support
Troubleshooting: Act as the primary point of contact for SharePoint issues, resolving incidents related to site access, broken workflows, or content display.
Administration
Maintenance: Manage site collections, lists, libraries, and content types. Maintain SharePoint farm/tenant health, including patching and updates.
Provide day to day support for SharePoint Online sites, lists, libraries, and custom components.
Permissions Management: Configure and audit user access, security groups, and permissions, ensuring compliance with data security policies.
Platform Customization: Use Power Platform (Power Apps, Power Automate) to create custom workflows, forms, and site templates.
User Training
Documentation: Create FAQs, user guides, and training material to help users maximize SharePoint capabilities.
Integration Support: Support the integration of SharePoint with Microsoft Teams, OneDrive, and other Office 365 services.
Handle support tickets end to end, ensuring timely closure without SLA breach and preventing DSAT (dissatisfaction) through proactive communication and resolution.
Conduct audit checks across all parameters (security, compliance, performance, governance) to ensure solutions pass organizational and regulatory audits.
Troubleshoot SPFx solutions, REST API integrations, and Power Platform apps/workflows to ensure smooth operations.
Support business users with Power Apps (Canvas
Model-driven), guiding them on best practices, scalability, and compliance.
Manage Dataverse and Power Platform connectors for seamless integration with SharePoint and enterprise applications.
Collaborate with stakeholders to gather requirements, provide solutions, and ensure high quality deliverables.
Document support procedures and create knowledge base articles to enable self-service and reduce repetitive queries.
Implement automation strategies to minimize manual support tasks and improve efficiency.