Position Title: Part-time Customer Service Specialist Compensation: Commensurate with experience Hours: 10:30am-1:00pm Start Date: Immediate Opening Reports To: Program Director
Position Summary
The Customer Service Specialist is the first point of contact for members, guests, and visitors. This role is responsible for creating a welcoming and professional environment while providing exceptional customer service. The position includes answering phones, checking in patrons during open swim and other activities, handling administrative tasks, and assisting with day-to-day facility operations.
Key Responsibilities
Front Desk Operations
Greet and assist members, guests, and program participants in a friendly and professional manner.
Check in patrons for open swim, lessons, and other scheduled activities.
Manage daily attendance and membership check-ins accurately.
Process payments, registrations, and account updates as needed.
Customer Service
Answer incoming phone calls, respond to emails, and handle general inquiries.
Provide accurate information about facility hours, programs, memberships, and policies.
Resolve customer concerns or escalate issues to management as necessary.
Support a positive and inclusive atmosphere for all guests.
Administrative Support
Maintain organized records, reports, and attendance logs.
Assist with program scheduling, sign-ups, and communication.
Support marketing efforts by distributing flyers, updating bulletin boards, or assisting with social media updates.
Perform light clerical duties such as filing, copying, and data entry.
Facility Support
Monitor cleanliness and presentation of the front desk and lobby area.
Communicate any maintenance or safety concerns to the appropriate staff.
Assist with event check-ins, open swim management, or other special programs as needed.
(Employees will be required to perform other related duties as assigned, including Shark directed work assignments in the event of a declared emergency.)
Qualifications
Strong interpersonal and communication skills.
Customer service or front desk experience preferred.
Ability to multitask in a busy environment with professionalism and composure.
Basic computer skills, including familiarity with email and scheduling software.
Reliable, punctual, and able to work independently or as part of a team.
CPR/AED and First Aid certifications (or willingness to obtain) preferred.
Work Schedule
Primarily during open swim hours (Mon-Sat; 10:30am-1:00pm)
Flexible schedule including evenings, weekends, and holidays as needed.
Shifts may vary depending on open swim times, facility programs, and special events.
Compensation
Hourly rate: Commensurate with experience
Opportunities for advancement and cross-training in other facility roles.