Sharp Tier 1 Technician (Doral)

IT Technician

[If you're reading on an app: catch the bottom of the ad, its important but can get cut off]

We're a tight group of technology masters that's expanding and in need of another full-time tech for office & on-site work in Miami.
More precisely, techs experienced in Windows network support for our business clients from 25 to 200 users.

The position is a Tier1 Support Technician, helping with network & desktop projects and easier support issues.

If you're looking for a better schedule with work-life balance, proper compensation and room for real growth instead of the same thing year-after-year, read on... (note that this is a Full-time, In-Office position)

Key skills you have to really do great with us:

• At least 1yr actual tech work experience
• Basic Certifications are a plus but not required: A+, Network+, Cloud+, M365 certs from recent years
• Knows the desktop side well - OS reinstalls, troubleshooting apps, migrating files etc.
• Understands the fundamentals of how things work, so you can come up with great solutions to uncommon problems without needing Claude every time (but Claude is still awesome)
• Enjoys helping others - at the end of the day, this is really why we do this!
• Solid English and Spanish are *required*

Technical Experience:

• Comfortable with Windows 11 Pro and PC Hardware. Experience with other equipment is a plus (copiers, smart TVs, NVRs/DVRs, conf cameras, etc.)
• Familiarity with Microsoft 365 administration basics – Entra accounts, Mailboxes, etc.
• Any network experience is a plus (APs, switching, firewalls)
• Autotask, Datto Backup, DattoRMM, ITGlue experience a plus (we use most of the Kaseya stack)

Ability to communicate precisely and Punctuality are essential. You'll also need your own reliable transportation, pass a background check & drug screening, and be eligible to work here, since we stick to the well-behaved Pros. In return, you'll have a blast working with a team of friendly guys/gals just as sharp as you, and clients that genuinely appreciate your magic. And the compensation package is pretty good too.

The first part of our hiring process will require you to follow EXACT instructions to be considered for the position. Please send an email to careers@supportingu.com with the exact subject of “Applying for tech position” and DO NOT attach a resume. You will receive further instructions if your first email is ok.