Customer/Consumer Behavior, Emergency Response, Fire Safety, Reporting Skills, Safety Equipment, Telephone Skills
The Part Time Security Officer is responsible for maintaining a visible and accessible presence in the common areas of the shopping center to ensure a safe, orderly and comfortable shopping environment for customers, visitors, merchants and shopping center employees. Part Time approximately 24 hours per week. 11pm-7am. Should be available to cover call outs and vacations.
KEY ACCOUNTABILITIES:
- Conducts regular, comprehensive patrols of the center in a highly visible mode, observing irregularities in operations or building conditions.
- Attempts to deter/prevent criminal incidents in common areas and parking areas of the property.
- Provides assistance to visitors, customers, merchants and mall employees.
- Resolves safety hazards including, but not limited to the following:
Liquid Spills
Foreign Substances
- Observes merchant operations like opening and closing times.
- Acts as a guest service representative in providing information to all visitors, merchants and center employees.
- Prepares accurate and legible written reports which reflect patrol efforts and observation.
- Responds to different types of calls for service from customers, visitors, merchants or mall employees.
- Escorts Mall employees if requested
- Responds to Medical Emergencies
- Discourages disruptive or disorderly conduct upon encountering such behavior among customers, visitors, merchants or mall employees.
- Observes individuals committing criminal acts, request police assistance and maintains control of the situation until police arrive.
- Operates fire and safety equipment.
- Patrols parking lot to deter crime, endure customer safety, and address concerns.
Drug Testing