Shelter Care Technician II

Job Purpose:

The Shelter Care Technician Level II at the Humane Society of Southern Arizona (HSSA) plays a pivotal role in the advanced care and management of shelter animals. This position includes performing intake assessments, supporting reunification efforts through Return to Owner (RTO) processes, and leading End-of-Life (EOL) services. As a key team member, the Level II Technician will provide compassionate client counseling, and ensure compliance with HSSA’s high standards for animal welfare and customer service.

Essential Functions:

• Perform intake assessments, including vaccinations, behavioral evaluations, and basic medical checks.

• Conduct daily health checks and administer treatments and medications as prescribed by veterinarians.

• Maintain accurate documentation of animal health and behavior in shelter management systems.

• Facilitate the RTO process by verifying identification, completing necessary paperwork, and coordinating reunifications with owners.

• Provide tools and guidance to empower community members to assist in looking for the owners of pets in their neighborhoods.

• Lead humane and compassionate EOL services for public and in-house pets, ensuring a supportive environment for clients.

• Prepare and process animals for laboratory analysis as required.

• Cross-train in adoption duties, including facilitating potential adopter interactions and sharing information on adoptable pets.

• Counsel clients on surrender, EOL services, and available resources to overcome challenges and keep pets in their homes when possible.

• Mentor new staff in animal handling, customer service, and HSSA protocols.

• Collaborate with teams to ensure proper cleaning and maintenance of animal areas.

• Answer phone calls, respond to emails, and schedule appointments in a timely manner.

• Maintain compliance with OSHA and HSSA safety standards.

• Drive company vehicles when needed to support operations.

• Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor

• Work alongside, volunteers, public work groups, and Department of Corrections
• Represent HSSA in a professional and positive manner.
• Perform other duties as assigned.