Shelter Vice President

• Clearly communicate both company and funders' policies, requirements, guidelines, and program performance targets to staff.
• Communicate with peers in other shelters and external agencies on issues related to client progress and best program practices.
• Work with all staff to set staff performance targets in accordance with contract requirements.
• Ensure that all direct and subordinate staff complies with company and funders' polices and rules.
• Oversee all program operations and manage direct reporting program staff and their subordinates.
• Develop and implement Quality Assurance measures to ensure quality service delivery to clients.
• Ensure that all client files and program files are kept in compliance with company and funder's standards.
• Direct, coordinate, supervise and document programmatic activities facilitated by direct reporting staff.
• Observe staff engaging with clients and/or supervisors and their direct reports.
• Conduct client and program progress reviews with staff.
• Prepare, review and ensure the accuracy and timeliness of, contract reports and statistical information for both management and funder use.
• Analyze program and demographic data to make programmatic improvements.
• Conduct regular staff meetings.
• Oversee onsite and organize offsite training opportunities for professional development of staff.
• Ensure that the site meets all regulatory compliance (i.e.-health, Client, OTDA, Callahan, RSRI, safety, and fire department).
• Ensure that all housing goals, targets, and performance outcomes are met on a monthly/quarterly/annual basis.
• Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
• Direct and coordinate the hiring and firing of shelter staff (in consultation and agreement with Human Resources).
• Ensure that any disciplinary action taken, regarding staff, is in compliance with disciplinary policy and procedure.
• Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns.
• Initiate and proactively create solutions to address gaps in shelter services or staff performance (i.e., basic computer training use of technology).
• Address and implement resolutions to client/staff complaints in a timely manner.
• Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.
• Interact and troubleshoot issues with subcontractors and vendors (i.e.-food, medical, laundry, technology, etc.)
• Review and sign time sheets.
• Supervise, review and approve staff and subordinates' training, vacation and leave.
• Prepare performance appraisals for direct reporting program staff.
• Participate in staff/funder/community and all outside agency meetings as requested.
• Immediately report to the appropriate Vice President any: monitoring visits or funders' events; significant events; any incident that might subject company to liability.
• Confer with the Vice President and/or other management staff as needed regarding programmatic and personnel issues.
• May interact with funders.
• May have direct client service/program responsibilities in addition to the above.

• Bachelor's degree (B. A.) and three to five years of applicable experience and/or equivalent experience.
• Master's degree preferred. (A license is required of these Master's Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy).

• Ability to be on call 24 hours a day, 7 days a week.

Howard@bondhealthstaffing.com