Sheriff's Dispatcher II

Sheriffs Dispatcher II

Salary

$95,930.47 - $113,827.78 Annually

Location

Martinez, CA

Job Type

Permanent Full-Time

Job Number

64WM-2026A

Department

Sheriff

Opening Date

06/01/2026

Closing Date

Continuous

FLSA

Non-Exempt

Bargaining Unit

VN

• Description
• Benefits
• Questions

The Position

This is a continuous recruitment

Bargaining Unit: DSA - Deputy Sheriffs Non-Sworn Rank & File Unit

Why Join Contra Costa County Office of the Sheriff?

The Contra Costa County Office of the Sheriff is the largest law enforcement agency in Contra Costa with over 1,100 sworn and professional employees dedicated to providing the highest level of law enforcement and customer service. The Contra Costa County Office of the Sheriff strives to maintain the highest standard of professional integrity and ethics. The Office of the Sheriff is dedicated to pursuing excellence in performance throughout the organization and in the community through the quality of its personnel.

The Office of the Sheriff is recruiting experienced law enforcement dispatchers to fill positions in the Sheriffs Dispatcher II classification.

Sheriffs Dispatchers are assigned to the Communications Center located in Martinez, California. The facility operates on a 7-day, 24-hour schedule. Sheriff Dispatchers are responsible for receiving incoming emergency and non-emergency police, fire, and medical calls; determining the appropriate response; prioritizing and dispatching units in accordance to established Sheriff policies and procedures; entering and retrieving information from teletype networks and computerized data systems; radio communication with 15-20 patrol units operating in the field; providing additional dispatch services to fire departments, medical units and the County Office of Emergency Services.

Weekend, holiday and overtime work is required. All overtime is compensated at 1-1/2 times regular hourly rate.

We are looking for someone who:

• Is able to act promptly, logically, and decisively
• Has the ability to communicate clearly
• Is able to read, comprehend and retain information
• Will maintain a calm and professional demeanor even under stressful situations
• Has the ability to adapt to changing situations
• Possess multi-tasking abilities
• Is highly self-motivated
• Will display a high level of integrity

What you will typically be responsible for:

• Receiving routine and emergency telephone calls
• Answering questions from the public
• Receiving and transmitting radio traffic
• Using computer-aided keyboard and data entry equipment or manually recording and relaying information (often of an emergency nature) to appropriate field units such as patrol units, other police agencies, fire departments, ambulance companies, the County Public Works Department and the Office of Emergency Services
• Receiving, transmitting, and recording teletype and data systems messages
• Dispatching from a mobile command center or a mobile command vehicle, as requested
• Assisting with Communications Training Program and providing on-the-job training to new dispatchers

A few reasons why you might love this job:

• You will make a direct impact on the public and Contra Costa County residents through your work
• You will have the ability to demonstrate your moral and ethical decision-making skills
• You will utilize your fact-finding abilities to identify needs, make decisions and address issues
• You will grow your career with many opportunities for advancement within Contra Costa County

A few challenges you may face in this job:

• You must remain calm to effectively handle high-stress situations
• This position requires that you are careful about details and thorough in completing tasks
• You will need to maintain composure when faced with callers in aggressive, angry, or emotional situations
• You will need to make quick decisions and act promptly, often without knowing the entirety of the situation

Competencies Required:

• Professional & Technical Expertise: Applying technical subject matter to the job
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Leading the Organizational Culture: Driving the organization's culture through establishing and enforcing norms and/or behaviors in addition to processes
• Decision Making: Choosing optimal courses of action in a timely manner
• Managing Performance: Ensuring superior individual and group performance
• Visionary Leadership: Taking a long-term view and building a shared vision with others; acting as a catalyst for organizational change
• Handling & Resolving Conflict: Managing interpersonally strained situations
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing

Read the complete job description at www.cccounty.us/hr.

The employment list established as a result of this examination may remain in effect for six (6) months.

Minimum Qualifications

License Required: Possession of a valid California Motor Vehicle Operators License. Out of State valid Motor Vehicle Operators License will be accepted during the application process.

Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate.

Experience: One year of full-time or its equivalent experience within the last two (2) years performing law enforcement emergency dispatch duties on a Computer Aided Dispatch (CAD) System at a California P.O.S.T. participating law enforcement agency; or successful completion of the Contra Costa County Sheriffs Office Dispatcher I Training Program within the last 3 years.

Typing Proficiency: Accurately type at a speed of no less than 40 words per minute.

Certificate Required: Possession of a California P.O.S.T. Basic Dispatch Certificate.

Other Requirements: Must pass a thorough background investigation, medical screening, and psychological evaluation prior to employment.

There is no substitution for a valid California P.O.S.T. Basic Dispatch Certificate. This certificate is a mandatory requirement for this position, and candidates lacking it will not be considered.

Selection Process

• Application filing and evaluation: All applicants must apply online at www.cccounty.us/hr and submit a completed Supplemental Questionnaire at the time of application. Applications and supplemental questionnaires will be reviewed to determine which candidates demonstrate the best qualifications for the position and will be invited to participate in the next phase of the recruitment process.

• Typing Proficiency Assessment (Administered Remotely): Applicants who meet the minimum qualifications will be invited to participate in an online typing assessment. The assessment will be administered remotely and will consist of three (3) three-minute timed typing tests. An average net minimum of 40 net WPM is required in order to advance to the next phase. (Weighted 0%)

• A typing certification will NOT be accepted in lieu of the required typing assessment.

• Contra Costa County reserves the right to require test takers to take parallel version of this assessment in a proctored setting in order to confirm their identities as the original test takers if they are advance in the recruitment. Any violation of these requirements may result in disqualification from this and any future examinations.

• CritiCall Performance Assessment (On-Site, Martinez): Applicants who pass the typing assessment will be invited to participate in the in-person CritiCall Dispatcher Skills Assessment. This computer-based test evaluates a broad range of skills required for dispatching. These skills include, but are not limited to: decision-making, data entry, rural map reading, call summarization, call prioritization, memory recall, spelling, and ability to multitask. Candidates are eligible to participate in the CritiCall assessment once every six (6) months. (Weighted 100%)

• Contra Costa County - Human Resources does not provide CritiCall test prep help. Test information is available by visiting the vendors website at: CritiCall - FAQs

• Departmental Interviews: Candidates who successfully complete all prior phases of the selection process will be invited to participate in a departmental interview.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment specific questions, please contact Norma Martinez at Norma.Martinez@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs' applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

01

The purpose of the questionnaire is to provide applicants the opportunity to elaborate on their experience, education, and training for the Sheriffs Dispatcher II position and to assist the HR staff in assessing each applicants qualifications. Your responses to the questionnaire will be used to better understand your relevant experience, education, and training to determine which applicants will be invited to participate in the next step of the recruitment process. Do not answer any of the questions by indicating "see attached application or see resume."

• I Understand

02

Do you possess a valid California Motor Vehicle Operators License or of State valid Motor Vehicle Operators License?

• Yes
• No

03

Do you possess a high school diploma, G.E.D. equivalency or high school proficiency certificate?

• Yes
• No

04

In the past 2 years, how much full-time experience do you have performing law enforcement emergency dispatch duties on a CAD system at a California P.O.S.T.-participating agency?

• I have 2 or more years of experience as described
• I have 1 year or more, but less than 2 years of relative experience
• I have 6 moths or less of relative experience
• I have no experience performing law enforcement dispatch duties as described

05

In the past 3 years, have you successfully completed Contra Costa County - Sheriffs Office, Dispatcher I Training Program?

• Yes
• No

06

Do you possess a California P.O.S.T Basic Dispatch Certificate? Please note: there is no substitution for a valid California P.O.S.T. Basic Dispatch Certificate for this position. This certificate is a mandatory requirement for this position, and candidates lacking it will not be considered. Applicants may be asked to provide documentation verifying their experience or training at any stage of the selection process.

• Yes
• No

07

How did you hear of this position? (Check all that apply)

• Website
• Take One Brochure
• Career Fair-Military
• Career Fair-College
• Radio or TV AD
• Billboard
• Social Media
• Current Employee
• Other

08

If you marked other to question #7, please tell us how you heard of this position.

09

I am confirming that all statements made in this supplemental questionnaire and on the application are accurate and true; and I understand that misstatements or omissions of material facts will result in being rejected from this recruitment process, or released from future employment with Contra Costa County.

• Yes

Required Question

Employer County of Contra Costa