Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
SHI is seeking a highly organized and detail-oriented SHI Capital Operations Specialist to support the continued growth and scalability of SHI Capital. This role plays a critical part in reducing operational friction, improving process consistency, and enabling the SHI Capital team to focus on high-value sales activities.
The Capital Operations Specialist will support the execution of payment solutions throughout the full deal lifecycle while serving as a key coordination point for workflow management, issue resolution, and cross-functional collaboration. This position offers exposure to sales, deal management, accounting operations, and operational process improvement within a fast-paced environment.
The ideal candidate will be comfortable working across multiple teams and systems, ensuring operational issues are addressed quickly, workflows remain organized, and internal stakeholders stay aligned throughout the deal lifecycle.
Role Description
Operational Support & Workflow Management
Manage and resolve operational issues related to invoicing, remittance, and funding processes.
Own and coordinate ServiceNow tickets and internal workflow requests.
Track and resolve downstream issues impacting deal execution and customer experience.
Identify recurring operational friction points and escalate process improvement opportunities.
Accounting & Administrative Support
Partner with the Accounting team to resolve billing and reconciliation issues.
Support customer credit line setup and ongoing tracking in coordination with Accounting.
Assist with account aging coordination and follow-up activities.
Help ensure accurate documentation, submission, and processing of payment solution transactions.
Process & Data Integrity
Support the standardization of payment solution workflows and documentation.
Maintain accurate data across CRM platforms, quoting tools, and internal tracking systems.
Assist with reporting activities and tracking operational metrics and issues.
Behaviors and Competencies
Attention to Detail – Ensures precision and consistency in every task, understanding that small details drive big results.
Collaboration – Builds trusted partnerships and supports a culture of inclusion and teamwork.
Accountability – Takes ownership of results and demonstrates reliability in delivering high-quality work.
Problem Solving – Approaches challenges with curiosity, persistence, and a solutions-oriented mindset.
Adaptability – Responds effectively to change while maintaining focus and a positive outlook.
Skill Level Requirements
Strong organizational and time management skills.
Excellent attention to detail and ability to consistently follow through on tasks.
Ability to manage multiple priorities and workflows simultaneously.
Strong problem-solving and analytical capabilities.
Ability to work independently and collaboratively across cross-functional teams.
Strong written and verbal communication skills.
Proactive, driven, and positive approach to work.
Ability to quickly learn complex business processes and operational workflows.
Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook.
Other Requirements
Completed Bachelor's Degree
2+ years of experience in Sales Support, Operations, Accounting, or a related business function.
Familiarity with SHI’s sales structure and business model, or the ability to develop that knowledge quickly.
Experience working in a high-volume, process-driven environment.
Experience supporting operational processes, workflow coordination, or business administration activities.
Preferred
Experience in operations, accounting support, or sales operations.
Familiarity with CRM platforms, quoting systems, ServiceNow, or workflow and ticketing tools.
Demonstrated process improvement mindset with the ability to identify operational inefficiencies and recommend solutions.
Experience supporting sales teams or deal lifecycle execution.
The estimated annual pay range for this position is $40,000 - $65,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million "software-only" regional reseller into a $8.5 billion global provider of information technology products and services. Dynamic, scalable, innovative solutions delivered with world-class customer support have made SHI the complete IT hardware, software and professional services solution provider it is today.
Under the guidance of our current ownership for nearly 30 years, SHI has never been faced with a merger or acquisition that could distract us from supporting our customers. Remaining focused on the job at hand has allowed us to forge long-term relationships with the clients and OEM partners who remain our most loyal and ardent supporters. The most important metric by which success can be measured - the rate at which we retain our customers - is 99%, ranking SHI among the highest in our industry or any other!