Shift Engineer

Herschend is seeking Shift Engineers to join our newest hospitality venture, Dolly Parton’s SongTeller Hotel, located in the heart of Downtown Nashville. The ideal candidate is dependable, resourceful, service-minded, and takes pride in creating spaces where guests and fellow employees feel cared for. 

Inspired by Dolly Parton's epic career and trailblazing spirit, SongTeller Hotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained.  

The Shift Engineer position allows a qualified candidate the opportunity to join the pre-opening efforts for Dolly Parton’s SongTeller Hotel featuring 245 rooms, two F&B Entertainment venues, a market, and Dolly Parton’s Museum.  This role is responsible for maintaining the hotel’s physical property, equipment, and systems to ensure a safe, functional, and exceptional guest experience. This role responds to maintenance requests, performs preventative maintenance, supports emergency repairs, and helps preserve the warm, welcoming atmosphere that defines the SongTeller experience. 

SongTeller Hotel Nashville is more than just a place to rest your head, it's a hub of music, style, and hospitality designed the Dolly-way. Sprinkled with glamour, artistic surprises and a sense of humor - it's an experience as unforgettable as the entertainer herself. SongTeller Hotel celebrates the people, talent and setting of the destination, weaving the local music and culinary scenes together. So come experience the unique charm, and hospitality that could only be created by the iconic hostess herself!  

SUMMARY OF ESSENTIAL FUNCTIONS & RESPONSIBILITIES 

• Perform daily rounds e.g. checking boilers, common areas, sprinkler systems, lighting, refrigeration, fire panels, etc. 
• Attend to any work orders, guest requests, housekeeping requests, front desk requests, and/or room calls 
• Maintain all facilities and systems in safe and efficient working order 
• Complete assigned tasks in a safe, timely manner 
• Work with outside contractors to provide necessary improvements or maintenance as directed 
• Maintain records of all work activities and support materials 
• Provide written reports as needed 
• Provide for safe disposal of waste material 
• Maintain tools and work areas in safe, secure, and efficient manner 
• Work with other departments when directed 
• Keep track of supplies and fill out requests for needed supplies 
• Assist with preventative maintenance in common areas and guest rooms  

This job description is not an “all-inclusive’ list of the duties and responsibilities of this position or of the skills and abilities required to perform this position.  

 QUALIFICATIONS

• Must be able to lift 50 pounds. 

• Must be able to stand or walk for up to 8 hours 

• Must have schedule flexibility, possibly to include working nights, weekends, and holidays 

• Previous hospitality maintenance experience preferred 

• Must have basic computer skills  

• Electrical, EPA, and/or HVAC certifications preferred 

• Must be able to lift arms above head and shoulders 

• Must be able to clearly communicate with guests and coworkers, including written and verbal communication  

ABOUT DOLLY PARTON'S SONGTELLER HOTEL & HERSCHEND 

Dolly Parton’s SongTeller Hotel is the newest hospitality venture of Herschend. Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.  

 While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.  

 As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.