Shift Lead - Canyon Lanes

The Shift Lead – supports daily operations at Canyon lanes by overseeing staff, ensuring quality customer service, and maintaining a clean and efficient environment. This position assists with cash handling, monitors staff performance, and serves as the on-shift point of contact, relaying important information to management and supporting special events as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Directs and coordinates staff during assigned shifts, including participating in customer service, food service, and cash-handling activities for both in-house and take-out customers.
• Leads work crews to ensure excellent customer service and adherence to cleanliness, sanitation, and food quality standards.
• Performs supervisory duties in alignment with Bowling Center policies and procedures.
• Monitors staff performance to ensure job functions are carried out correctly and efficiently.
• Counts and reconciles cash drawers at the end of each shift in accordance with cash-handling guidelines.
• Communicates shift updates, concerns, and operational issues to management in a timely manner.
• Attends required meetings, trainings, conferences, and special events.

 SUPERVISORY RESPONSIBILITIES:
This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS:

• Excellent money-handling and guest service skills required.
• Must demonstrate accuracy, attention to detail, and a high level of professionalism.
• Ability to work in a fast-paced, team-oriented environment.
• Must possess a high regard for guest service and team member relations.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent preferred.
• Minimum of 1 year of experience in customer service, hospitality, or entertainment operations required.
• At least 6 months of experience in a lead, trainer, or supervisory support role preferred.
• Experience working in a bowling center, family entertainment center, or similar environment strongly preferred.
• Experience operating POS systems, handling cash drawers, and resolving guest service issues required.
• Experience in a fast-paced, high-volume environment with the ability to make quick operational decisions preferred.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

 LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly and effectively with guests, team members, and management in person, by phone, and over radio systems to coordinate daily operations.
• Lifting and Carrying: Frequently lifts and carries supplies, food items, bowling equipment, and other materials weighing up to 50 pounds; may occasionally assist with heavier items or deliveries.
• Manual Dexterity: Frequently uses hands to operate a computer, point-of-sale system, handle cash transactions, and assist with basic food or beverage preparation when needed.
• Mobility: Regularly moves throughout the bowling center, including the lanes, snack bar, bar area, game room, and administrative areas; must be able to stand and walk for extended periods while supervising staff and assisting guests.
• Stationary Work: Occasionally remains at a workstation or register for extended periods while performing administrative or customer service duties.
• Tool Operation: Regularly operates computers, phones, cash registers, and standard cleaning or maintenance tools; may occasionally assist with minor technical or mechanical troubleshooting.
• Visual Acuity: Requires close vision and the ability to adjust focus for monitoring operations, reviewing reports, and ensuring guest and employee safety and satisfaction.
• Working Conditions: Regularly works in both public and operational areas of the bowling alley, with exposure to moderate to high noise levels and a smoking environment.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.