Compensation and Benefits, Customer Relations, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Fast Food, Food Quality, Food Safety, IP (Internet Protocol), Inventory Management, Lift/Move 50 Pounds, Mathematics, People Management, Problem Solving Skills, Profit & Loss Management, Record Keeping, Resolve Customer Issues, Restaurant, Sales, Time Management, Time Management Software
Job Title: Shift Lead
Location: 1194 A Cloverdale Blvd., Cloverdale, CA, United States
Job ID: #10877521
Company: Kumar Management
Date Posted: 01/21/2026
Job Type: Full-time
About the Job:
You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Job Summary:
As a Shift Lead, you will support the Restaurant General Manager (RGM) by running great shifts in a self-sufficient manner. You will take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.
Responsibilities and Accountabilities:
- Ensure Consistent Customer Satisfaction
- Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed
- Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s)
- Ensure that all employees present a neat clean appearance and wear company uniform
- Personally demonstrate the Customer needs are the highest priority
- Ensure food safety, quality and accuracy of orders
- Resolve customer complaints quickly while maintaining positive customer relations
- Greets customers with a smile, is polite and pleasant when speaking with customers
- Works with urgency
- Works with management and fellow employees
- Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand
- Demonstrates a positive and enthusiastic attitude with co-workers
Attendance:
- Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks
- Provides appropriate notice when unable to be at work
- Understands and uses approved time keeping system, including accurately recording all hours worked
Initiative and Energy:
- Takes action without being told, goes beyond what is simply required and maintains a high activity level
- Developing People:
- Provide regular feedback to the RGM on the performance of Team Members
- Provide ongoing constructive and complimentary feedback to Team Members
- Actively participates in the training of Team Members
- Handle conflicts constructively and works with RGM to achieve resolution
Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
Job Requirements and Essential Functions:
- Strong preference for internal promote form Hourly Champion position
- Must be at least 18 years old
- Must pass background check criteria and drug test
- Must have reliable transportation
- Able to do basic business math
- Able to stock shelves and coolers
- Able to oversee and manage subordinate employees and provide direction
- Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin
- Able to clean the parking lot and grounds surrounding the restaurant
- Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time
What We Offer:
- Competitive hourly rate
- Opportunities for advancement and professional growth
- Comprehensive benefits package
- A fun and dynamic work environment
How to Apply:
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, please apply now.
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Disclaimer:
- References to "we" and "our" include Taco Bells corporate-owned restaurants and independently owned and operated franchisees and licensees. Positions are available at both corporate and franchised Taco Bell locations. Those applying for a position with a franchisee or licensee of Taco Bell are not applying to work at Taco Bell Corp. or any of its affiliates. Franchisees and licensees are independent business owners and employers who are responsible for their own employment practices. Taco Bell Corp. is an Equal Opportunity Employer.
Copyright:
- 2026 Taco Bell IP Holder, LLC. All Rights Reserved.
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Taco Bell Corp
Taco Bell is an American chain of fast-food restaurants based in Irvine, California, in the U.S. A subsidiary of Yum! Brands, Inc., they serve a variety of Tex-Mex foods including tacos, burritos, quesadillas, nachos, other specialty items, and a variety of "value menu" items. Taco Bell serves more than 2 billion customers each year in 6,407 restaurants with more than 80 percent of which are owned and operated by independent franchisees and licensees.