SHIFT LEAD - Crumbl Cookies

Crumbl Cookies - Baton Rouge is looking for Shift Leads! Come join our team! Looking for people who have previous Shift Lead experience and who are friendly, enthusiastic and genuinely enjoy serving customers. The Shift Lead is able to understand recipes, mix and bake cookies following specific instructions. Shift Leads perform quality checks on ingredients and finished products, as well as assign Baker duties for each shift. As a Shift Lead, you will teach by example, answer questions, assist in all aspects of baking cookies, make sure the kitchen is running smoothly and perform other duties as needed. To be a successful Shift Lead, you should be efficient, friendly, focused on food quality and customer satisfaction, and able to gain employees' respect. Must be at least 18 years old and have previous Shift Lead experience.

Shift Lead Responsibilities

• Assign Baker jobs for each shift and make sure those jobs are being performed correctly
• Respectfully teach Bakers to improve their skills and lead by example
• Take care of counting register cash with each Baker on the register
• Test ingredients and finished goods to ensure that each item meets food safety and quality controls
• Provide exceptional customer service with a smile
• Understand and follow Crumbl recipes exactly
• Measure and combine ingredients using mixers, blenders, heat sources, and other kitchen equipment to bake fresh cookies
• Decorate and display the finished product
• Make sure orders are filled correctly and timely
• Clean and restock the workstation, ensuring all equipment is sanitized and prepared for the next shift

Shift Lead Requirements

• Must be at least 18 years old
• Prior Shift Lead experience is required (do not need prior baking experience)
• Reliable
• Teachable
• Cheerful and Positive Attitude
• Love Serving and Helping Others
• Strong communication, time and resource management, and planning skills
• Attention to detail, especially when performing quality inspections on ingredients and products
• Basic math and computer skills
• Willingness to work with other team members to solve problems, fulfill orders, and create excellent baked goods
• Flexibility to work around customer demands, including evening, weekend, and holiday availability
• Able to lift and carry 10-55lbs
• Able to work on your feet for several hours at a time
• Willing to taste and promote Crumbl Cookies

It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people. They gathered feedback and tested recipes — a practice that is still part of the Crumbl process — until they created the world’s best chocolate chip cookie.

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