Shift Lead - Garrett Popcorn Shops

Shift Lead - Garrett Popcorn Shops - $21/hourKey Responsibilities

•              Assist in the management of staff of approximately 5 to 30 team members

Assign tasks to Team Members

•              Supervise staff to ensure tasks are completed on time and to brand standards

Execute all opening and closing procedures

•              Deescalate any customer or Team Member concerns, keeping Shop Manager in the loop

Evaluate Team Member performance and provide training as necessary

•              Conducting pre-shift meetings and Shop meetings on consistent basis

Exceptional Customer ExperienceAssists in creating a customer experience that delights and engages every customer and exceeds customer expectations

•              Help to ensure customer experience is aligned with brand values and personality

Make decisions from the perspective of the optimal customer experienceStrong Team Development and Support

•              Engage staff to ensure they are motivated and building strong customer relationships

Conduct real time coaching to continuously develop team members to reach their best

•              Consistently demonstrate appreciation and encouragement, leads by example

Operational ExcellenceEnsure team members comply with company standards for time and attendance, product integrity, respectful of the workplace, and health and safety.

•              Ensure proper execution of all cooking procedures by Cooks

Manage the daily production levels and rotation to ensure guests are always receiving the freshest Garrett Popcorn possible.

•              During each shift, ensure Shop is visually beautiful, clean and well organized.

Approach challenges with a ‘make it happen’ mindset and reach out for support when necessary. Requirements

•              1 - 3 years of retail management experience

Excellent interpersonal and communication skills

•              Natural leadership abilities

Ability to problem solve and multitask

•              Knowledge of health and food safety regulations

A commitment to excellent customer service and engagement

•              Available for weekend, evening, and holiday hours

Physical requirements include the following:o             Must be able to exert well-paced mobility for periods of up to eight hours in lengtho             Must have the ability to lift 10 pounds frequently, and up to 50 pounds occasionallyo             Must have the stamina to work a minimum of 50+hours a weekPosition Benefits

•              Competitive starting salary

Medical, dental and vision insurance plans

•              401K

Paid vacation

•              Quarterly bonus

Very happy and fun customers – totally pricelessPositive and caring leadership team

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