Shift Lead- Hotel Ivy

Summary: A Shift Lead is responsible for overseeing the dining experience, ensuring exceptional service, and coordinating the activities of the serving team. The Shift Lead plays a pivotal role in maintaining a high standard of guest satisfaction and operational efficiency.

Responsibilities:

• Guide the serving staff, including servers, bussers, and other front-of-house personnel.
• Ensure that each team member is well-informed about their duties for the shift.
• Take orders, serve food and beverages, and ensure that guests have an enjoyable dining experience.
• Address any guest concerns or special requests promptly and professionally.
• Monitor and anticipate the needs of guests throughout their dining experience.
• Oversee the accurate and timely entry of food and beverage orders into the point-of-sale system, ensuring accuracy in pricing and itemization.
• Coordinate with the kitchen and bar staff to ensure seamless communication and prompt service.
• Check orders for accuracy before they are delivered to the tables.
• Train new staff on the restaurant's service standards, menu items, and overall expectations.
• Foster a positive and collaborative team environment.
• Process payments accurately and efficiently, handling cash and electronic transactions as needed.
• Monitor table turnover and work with the team to optimize seating arrangements during peak times.
• Handle special requests or VIP guests with extra attention and care.
• Address and resolve any issues that arise during service, such as complaints or service delays.
• Collaborate with kitchen staff to manage any challenges related to food preparation or timing.
• Possess in-depth knowledge of the menu, including specials and recommended pairings.
• Encourage upselling by suggesting additional menu items or premium selections to enhance the overall dining experience.
• Ensure that all team members adhere to the restaurant's policies and procedures, including hygiene and safety standards.
• Collaborate with management to enforce service protocols and quality standards.

Must Haves:

• Previous experience as a server or in a leadership role within the restaurant industry.
• Knowledge of POS and proper cash/credit handling
• Knowledge of food safety and health regulations
• Customer-centric
• Physical stamina and the ability to lift heavy objects.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Employment Transparency

It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

 We will endeavor to make a reasonable accommodation to the known limitations of qualified applicants and employees with a disability pursuant to the Americans with Disabilities Act and any applicable state and local laws, unless the accommodation would impose an undue hardship on the operation of our business.  If you believe you require such assistance to apply for a position or to participate in an interview, please contact the Human Resources department.

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities, including essential job functions, may change at any time with or without notice, to the extent permitted by applicable law.