Coaching, Communication Skills, Corporate Policies, Customer Support/Service, Detail Oriented, Food Quality, Food Safety, Interpersonal Skills, Inventory Management, Leadership, Lift/Move 50 Pounds, Maintain Compliance, Multitasking, Operational Support, Operations Management, Operations Processes, Organizational Skills, People Management, Quality Management, Restaurant, Safety Standards, Team Building, Team Lead/Manager
Shift Lead - Jersey Mike's Subs
Location: Patterson, CA
Job Type: Full-Time
Pay: $20.00 - $24.00 per hour, DOE
Join the Jersey Mike's Team!
Jersey Mike's is seeking an experienced and motivated Shift Lead to join our team in Patterson, CA. This is a leadership position for candidates who have previous Jersey Mike's experience and are passionate about delivering exceptional customer service while helping lead a high-performing team.
As a Shift Lead, you will support restaurant operations by supervising team members during your shift, ensuring outstanding guest experiences, maintaining company standards, and helping create a positive and productive work environment.
Position Overview
The Shift Lead serves as a hands-on leader responsible for overseeing day-to-day shift operations, supporting team development, and ensuring operational excellence. This role requires strong leadership skills, a commitment to customer service, and the ability to thrive in a fast-paced environment while upholding the Jersey Mike's culture and standards.
Key Responsibilities
- Lead and supervise team members during assigned shifts
- Ensure exceptional customer service and a positive guest experience
- Assist with opening and closing procedures
- Maintain food quality, safety, and cleanliness standards
- Train, coach, and support crew members
- Monitor productivity and ensure efficient restaurant operations
- Handle customer concerns professionally and effectively
- Maintain compliance with company policies and operational procedures
- Support inventory management and daily operational tasks
- Lead by example and foster a positive team culture
Qualifications
- Previous Jersey Mike's experience is required
- Prior leadership or supervisory experience in the restaurant industry preferred
- Strong communication and interpersonal skills
- Excellent customer service skills
- Ability to multitask and perform well in a fast-paced environment
- Dependable, organized, and detail-oriented
- Flexible availability, including evenings, weekends, and holidays
- Ability to stand for extended periods and lift up to 50 pounds
Compensation
- Competitive pay: $20.00 - $24.00 per hour, based on experience
- Full-time position with opportunities for advancement and career growth
If you have previous Jersey Mike's experience and are ready to take the next step in your leadership career, we'd love to hear from you. Apply today and become part of the Jersey Mike's team!