Coaching, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Equipment Maintenance/Repair, Fast Food, Food Quality, Food Safety, Food Services, Leadership, Lift/Move 50 Pounds, Multitasking, Operational Support, Operations, Operations Management, People Management, Performance Management, Regulatory Compliance, Restaurant, Retail, Safety Compliance, Sanitation, Team Lead/Manager, Team Player
KFC is looking for motivated and dependable Shift Leads to help lead our team in a fast-paced, customer-focused environment. As a Shift Lead, you will support daily restaurant operations, help coach team members, and ensure guests receive great food and exceptional service every shift. This role is perfect for someone who enjoys leading by example, working with a team, and delivering a great customer experience.
Key Responsibilities:
- Lead and supervise team members during shifts to ensure smooth and efficient operations
- Ensure food quality, accuracy, and presentation meet KFC standards
- Deliver outstanding customer service and resolve guest concerns professionally
- Help maintain cleanliness and organization throughout the restaurant, kitchen, and dining areas
- Assist with opening and closing procedures, including cash handling and shift transitions
- Support food safety, sanitation, and health compliance standards
- Train, coach, and support team members to improve performance and teamwork
- Delegate tasks and help manage workflow during busy periods
- Assist with inventory, stocking, and minimizing food waste
- Ensure kitchen equipment is properly maintained and report any issues to management
- Support management with daily operations and help achieve restaurant goals
Requirements
Previous restaurant, food service, retail, or customer service experience preferred
Leadership or supervisory experience is a plus
Strong communication, teamwork, and customer service skills
Ability to multitask and work efficiently in a fast-paced environment
Positive attitude, reliability, and strong work ethic
Flexible availability, including nights, weekends, and holidays preferred
Must be able to stand for extended periods and lift up to 50 lbs as needed
Benefits
Competitive weekly pay
Flexible scheduling
Health, dental, and vision benefits available for eligible team members
Paid time off for eligible employees