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Shift Lead/Manager

BKBoyd Enterprises Inc

Ann Arbor, MI

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JOB DETAILS
SKILLS
Communication Skills, Corporate Policies, Customer Experience, Customer Support/Service, High School Diploma, Interpersonal Skills, Inventory Levels, Inventory Management, Leadership, Maintain Compliance, Mentoring, Multitasking, Operations, Operations Processes, People Management, Performance Analysis, Performance Management, Problem Solving Skills, Regulations, Reporting Skills, Resolve Customer Issues, Safety Standards, Team Lead/Manager
LOCATION
Ann Arbor, MI
POSTED
30+ days ago
Benefits:
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Profit sharing

About the Role:
Join Firehouse Subs as a Shift Lead/Manager in Ann Arbor, MI, where you'll play a pivotal role in ensuring operational excellence and team success. We're looking for a dynamic leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.



Responsibilities:
  • Oversee daily operations and manage team performance to achieve business goals.
  • Train, mentor, and develop staff to enhance their skills and productivity.
  • Ensure compliance with company policies, safety standards, and regulations.
  • Monitor inventory levels and coordinate restocking as needed.
  • Assist in scheduling shifts and managing employee attendance.
  • Address customer inquiries and resolve issues to ensure satisfaction.
  • Implement strategies to improve efficiency and enhance customer experience.
  • Prepare reports on operational performance and team progress.
Requirements:
  • Proven experience in a supervisory or management role within a relevant industry.
  • Strong leadership skills with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills.
  • Ability to handle multiple tasks and work under pressure.
  • Familiarity with inventory management and operational procedures.
  • High school diploma or equivalent; relevant certifications are a plus.
  • Strong problem-solving skills and a customer-centric mindset.
  • Flexible availability, including weekends and holidays.
About Us:
Firehouse Subs has been a trusted name in the Ann Arbor area for over 4 years, dedicated to providing top-notch services and products to our customers. Our commitment to quality and community has earned us a loyal customer base, while our supportive work environment makes  Firehouse Subs a great place for employees to grow and thrive.

About the Company

B

BKBoyd Enterprises Inc

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