Benefits/Perks
- Flexible Scheduling
- Competitive Compensation
- Career Advancement Opportunities
Job Summary
We are seeking an experienced Shift Lead to join our team! As a Shift Lead, you will be responsible for the restaurant’s operational performance during your shift. You will ensure that orders are accurately prepared and delivered on time according to company standards. Assist with ordering supplies; ensure that guest checks are handled accurately, efficiently, and in compliance with company policies and procedures. Observe and direct 3-4 employees on shift and ensure all guests are greeted instantly and treated with professionalism, patience, and a “people-first” attitude. The ideal candidate is a strong leader with restaurant experience.
Responsibilities:
- Train and manage employees and assign duties as needed
- Lead team in providing exceptional customer service
- Resolve customer complaints gracefully and with tact
- Adhere to all health and safety rules and regulations
- Provide sales and productivity reports to upper management
- Maintain appropriate inventory levels, reorder and restock when necessary
- Cover the shifts of absent employees
Qualifications:
- High school diploma/GED
- Previous food service experience
- Familiarity with Microsoft Office, restaurant management software, and POS software
- Ability to remain calm and thrive under pressure
- Excellent management and leadership skills
- Strong communication and problem-solving skills
About Us
Back A Yard Caribbean Grill is your destination for the best Caribbean & American food in the Bay area with five (5) locations to serve you. We also cater events of any size. Don’t forget to browse through our store for some delicious desserts, our specialty sauces, marinades and freshly baked Jamaican hardough breads – new to our menu!
Our name “Back A Yard” is a common term in the Caribbean and represents the lifestyle, culture, spirit, food and the vibe of welcoming visitors to your home. Simply meaning, the way things are done “Back Home”.