Waters Edge Winery & Bistro is seeking an experienced and personable Shift Lead to oversee daily guest-facing operations and ensure an exceptional dining experience. This role is responsible for managing the host team, servers, and bartenders while maintaining high standards of service, organization, and hospitality.
The ideal candidate is a natural leader who thrives in a fast-paced environment, enjoys working with people, and takes pride in delivering outstanding guest experiences. This position plays a key role in setting the tone for service and supporting the overall success of the restaurant.
Oversee daily front of house operations including host stand, dining room, and bar service
Lead, train, and support servers, hosts, bartenders, and support staff
Ensure exceptional customer service and resolve guest concerns professionally
Manage reservations, waitlists, and table flow to maximize efficiency
Maintain a welcoming and polished dining environment
Collaborate with kitchen and management team to ensure smooth service
Assist with hiring, onboarding, and training new front of house staff
Monitor service quality and provide coaching and feedback to team members
Ensure compliance with health, safety, and alcohol service guidelines
Support special events, tastings, and private bookings
Maintain knowledge of menu offerings including wine, food, and specials
Previous experience in restaurant front of house or hospitality leadership role
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to multitask and remain calm under pressure
Strong problem-solving skills and attention to detail
Professional appearance and positive attitude
Flexible schedule including evenings, weekends, and holidays
Experience with POS systems and reservation platforms preferred
Wine knowledge or interest in wine preferred
Experience in upscale casual dining, winery, or hospitality environment
Knowledge of OrderPort
Ability to train and motivate a team
Passion for hospitality and guest experience
Competitive salary
Opportunities for growth
Positive team culture
Opportunity to be part of a new and growing brand
Full Time
Mornings, Evenings, and Holidays are required