Bakery, Communication Skills, Dental Insurance, Detail Oriented, Establish Priorities, Federal Laws and Regulations, Housekeeping/Cleaning, Human Resources, Interpersonal Skills, Maintain Compliance, Mobile Devices, Multitasking, Needs Assessment, Order Delivery, Order Management, Order/Customer Fulfillment, Organizational Skills, Point of Sale (POS) Systems, Product Packaging, Refrigeration, Restaurant, Retail, Safety/Work Safety, Sales, State Laws and Regulations
- 401(k)
- Bonus based on performance
- Dental insurance
- Flexible schedule
Position Summary:
The Nothing Bundt Cakes (NbC) – Lead/Key Holder creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions, maintains bakery operations and sells our delicious cakes. The Lead/Key Holder may be the first point of brand contact in our bakery and serves an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Lead/Key Holder embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
Accountabilities/Duties:
· When fulfilling the role of the Guest Service Representative, promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC SWEET Steps of Service to create a superior guest experience.
· Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
· Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
· Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
· Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
· Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
· Assists the Crafter in preparing cake decorations and packaging supplies as needed.
· Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision.
· Prioritizes workload according to schedule to ensure all orders are complete at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests.
· Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.
· Effectively utilizes measuring instruments, commercial-grade or handheld mixer and pastry bag to frost cakes.
· Prioritizes cake pre-orders according to schedule and frosts cakes for walk-in guest orders accordingly.
· Ensures an adequate supply of frosted cakes are available for guests in the bakery display case and helps maintain appropriate frosting and frosted cake par levels.
· Adheres to the proper packaging, labeling and storage of frosted cakes as well as product rotation standards, and helps maintain frosting and refrigeration logs.
- Co-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
· Manages minor issues that arise without the presence of the manager, area manager or operator/owner (including issues with guests, employees {non-human resources related} and/or facility).
· Extensive NbC bakery holiday experience including an understanding of holiday processes and procedures. Ability to move between various positions during holiday operations.
· Ability to supervise and ensure all opening and closing tasks are completed (including securing the bakery through alarm activation and locking all doors).
- Co-facilitates the opening and closing of the bakery, including cash-drawer opening and/or closing, balancing and bank deposits.
· Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
· Maintains a consistent work attendance and punctuality record.
Weekend, opening & closing shifts are required.
Core Values and Competencies:
· Servant’s Heart
o Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
o Keeps the good of the team or guest ahead of personal interests or gain.
o Displays humility and empathy in interactions with others.
· Spirit of a Champion
o Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
o Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
o Operates with a strong sense of urgency and adheres to NbC brand standards.
· Genuine Connections
o Projects warmth, enthusiasm and optimism that attracts others.
o Builds positive, productive relationships with all team members.
o Listens actively and communicates openly, clearly and respectfully.
Knowledge, Skills and Abilities:
· Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
· Enjoys interacting with diverse people and excels at providing a superior guest experience.
· Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
· Is diligent, organized and self-motivated.
· Has the ability to understand and carry out oral and written instructions and request clarification when needed.
· Is comfortable with new technology and has the ability to operate the Toast point-of-sale system.
· Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
· Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications and Work Experience Requirements:
· Applicants must be 18 years of age or older.
· While no formal education or work experience is required, previous experience as a shift leader at a NbC bakery, restaurant or retail store is a plus.
Work Availability:
Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
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Nothing Bundt Cakes #233
At Nothing Bundt Cakes our goal is to create a cake that not only reminds you of home, but also opens you to a new world. And while that’s no easy request, the hand-crafted recipes are more than up to the task. Each recipe only uses the purest ingredients; real eggs, butter and cream cheese, all to bring you bundt cake perfection.
20 to 49 employees
http://www.nothingbundtcakes.com