Shift Lead - Part Time 2-4 Days/Week

Benefits:

• Opportunity for advancement
• Employee discounts
• Flexible schedule

TITLE: Shift Lead

LOCATION: 8505 Keystone Crossing

REPORTS TO: Bakery Manager

Position Summary:

The Nothing Bundt Cakes (NbC) Shift Lead works alongside the Bakery Manager and team members to create the highest-quality cakes, a warm, welcoming environment and a superior guest experience. The Shift Lead helps execute day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with NbC standards. This role serves as an important carrier of the NbC culture to reinforce core values and bring our brand to life for our team members and guests!

Accountabilities/Duties:

• Prioritizes the guest experience, models superior guest engagement and fosters a positive working environment.

• Partners with the General and Assistant Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment and inventory control.

• Supports the managers in training team members, directing daily work responsibilities, and providing performance feedback and coaching.

• Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.

• Assists the bakery managers in executing operational and administrative responsibilities, which may include production plans, productivity goal setting and expense control procedures.

• Co-manages special-order fulfillment via web and phone for individual guests and corporate accounts as well as large, complex orders and deliveries.

• Co-facilitates the opening and closing of the bakery, including cash drawer balancing.

• Contributes to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events.

• Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.

• Must be proficient in all frosting, utility, and cake flipping and storage procedures.

• Has the ability to delegate tasks, communicate clear expectations, direct others' work and manage performance when Assistant and General Manager are not present.

• Demonstrates strong learning agility, with a passion to grow and excel.

• Ensures all directives from management are being upheld and performed well.

• Complies with all other applicable job expectations when performing said job eg. frosting, Joy Creating, utility.

• Strictly follows all opening and closing procedures and completes assigned checklists.

• Complies with all rules and regulations in the Employee Handbook.

• Has flexible availability of at least 30 hours the week of a large holiday.

• Has impeccable communication skills and remains alert to all goings-on within the bakery when other managers are not present.

• Is able to routinely lift up to 50lbs and stand for extended periods of time.

Core Values and Leadership Competencies:

• Servant's Heart
• Goes above and beyond to support and develop the team and create a superior guest experience.
• Keeps the good of the team and guest ahead of personal interests or gain.
• Leads by example and displays humility and empathy for others.

Spirit of a Champion:

• Demonstrates an intense drive, a commitment to excellence and a passion to succeed.
• Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control.
• Operates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance.

Genuine Connections:

• Projects warmth, enthusiasm and optimism that attracts and energizes others.
• Builds positive, productive relationships and communicates often and openly.
• Serves as a strong Cake Celebrity/Brand Ambassador in the local community.