SHIFT LEAD – ALTITUDE TRAMPOLINE PARK (TPOG)

Join a high-performance team. Lead with Pride & Passion.

Altitude Trampoline Park is seeking driven, accountable, guest-focused Shift Leads ready to elevate the guest experience and support the relaunch of key park attractions. This role is perfect for leaders who thrive in fast-paced environments and want to grow within a franchise group that rewards performance and excellence.

Position Summary

Shift Leads are front-line leaders accountable for operational execution, staff development, safety enforcement, and a predictable guest experience. You will serve as the manager on duty and set the tone for professionalism, performance, and culture each shift.

What You'll Lead & Own

Operational Leadership

• Act as the on-duty manager overseeing all park operations and team members.

• Ensure completion and verification of daily tasks through Jolt and in-park walkthroughs.

• Maintain a clean, organized, and safe facility at all times.

• Enforce all safety rules and company policies consistently.

Guest Experience Excellence

• Deliver a predictable, elevated guest experience during every interaction.

• Support birthday parties, events, and peak rush periods with structure and confidence.

• Handle guest concerns professionally while maintaining service recovery standards.

Team Development & Accountability

• Lead the Pre-Shift Meeting to align staff on priorities, assignments, goals, and standards for the shift.

• Motivate and coach team members using the seasonal Pride & Passion initiative.

• Hold staff accountable to expectations, professionalism, and task completion.

• Document performance concerns and follow the 3-write-up corrective process.

Operational Execution

• Oversee party flow, check-in, and room readiness with consistency.

• Ensure all attractions are properly staffed and maintained, using the iPad-based digital maintenance log to report issues accurately.

• Support sales initiatives, membership offers, concessions upselling, and retail goals.

Schedule Requirements

This role requires dependable availability during high-volume times.

Shift Leads must:
Work two weekend days each week
Close at least two nights per week
Maintain reliable, consistent scheduling availability

Accountability is essential - flexibility is a bonus.

What We're Looking For

You are a strong fit if you:

• Lead by example with presence, energy, and professionalism

• Thrive in fast-paced, guest-centric environments

• Are confident directing a team and giving real-time coaching

• Maintain high standards for safety, cleanliness, and execution

• Are dependable, organized, and solutions-focused

• Want to grow into a future Assistant Manager or General Manager role

Goals for This Role

• Strengthen staff accountability and shift structure

• Improve guest experience consistency and service scores

• Support membership recovery and revenue growth

• Drive predictable party and attraction operations

• Build a culture of excellence, pride, and ownership

Qualifications

• Prior leadership or supervisory experience preferred

• Excellent communication and team-management skills

• Ability to lead in a fast-paced environment

• Commitment to professionalism and reliability

• Positive attitude and strong problem-solving abilities

Why Join Altitude?

Altitude (TPOG) invests in leaders.
Strong Shift Leads are developed into the next generation of Assistant Managers, GMs, and multi-unit leaders as our parks grow.

Ready to Make an Impact?

Apply now and help shape the next phase of growth at Altitude.
Join a team that leads with Pride. Passion. Performance.