Purpose
The Shift Lead directs the daily activities of store team members in the absence of the Store Manager and Assistant Store Managers during assigned shifts. The Shift Lead is responsible for store operations by opening and closing the store when scheduled, protecting store property and funds, and monitoring employee performance during assigned shifts. The Shift Lead assists the store management team in maintaining store conditions, quality, safety, security, and sanitation programs. The Shift Lead is responsible for excellent customer service. They accomplish all job duties in accordance with company policies and procedures. When a Store Manager or Assistant Store Manager is present, the employee performs the duties as outlined in their primary job description.
Responsibilities
• Responsible for opening and closing the store according to established procedures • Directs and monitors the day-to-day activities of full-time and part-time store team members in all departments • Communicates with customers in a friendly and courteous manner • Resolves customer complaints, including exchanges and refunds • Documents complaints and takes follow-up steps to correct the source of the complaint • Conducts front-end administrative procedures, including cash counting, till preparation, cash drops, cash pick-ups, verification of cash tills, and sale of return of gift cards • Completes electronic store reports and reports results to Store Manager • Performs cashier and stocking duties when necessary • Escalates employee issues, such as disciplinary actions, cash discrepancies, attendance, performance, and significant customer complaints, to Store Manager or District Manager • Responds promptly to vendors, including receiving loads and deliveries • Stocks inventory within all departments, including filling and culling produce, filling meat, and checking dates as needed, filling milk and eggs • Ensures the store is operating in compliance with company standards for health and safety • Handles emergency management, such as evacuation procedures appropriately • Protects company property, funds, and merchandise • Ensures that loss prevention procedures are followed daily • Responsible for store sanitation, cleaning throughout the shift • Serves as first contact for media and regulatory visitors and refers contact to Store Manager • May participate in the panel interviewing process but does not have authority to make hiring decisions • Performs other duties, including working in other departments as assigned
About You
Must be 18 years of age or older High School diploma or equivalent required Comprehensive product knowledge and the ability to train other team members Previous training and supervisory experience a plus Company work history will be strongly considered, including attendance, work performance, safety policy compliance, and performance management Proficiency in basic math skills required, including addition, subtraction, multiplication, and division Must be able to read, write, and speak in English Demonstrate effective oral and written communication, interpersonal skills Language proficiency in Spanish or other languages is a plus Must be dependable and flexible Ability to travel to multiple work locations Excellent customer service, teamwork, and problem-solving skills Must adhere to uniform dress code
Physical Requirements
Requires the ability to reach, bend, balance, lift, and transport various objects weighing 20-50 lbs repeatedly throughout the shift. Product weight may reach 50-80 lbs. Must have the ability to stand, walk, or move about for extended periods of time. Requires the ability to push, pull, grasp, twist, and use sawing motions for extended periods of time. Regularly works in freezers, coolers, refrigerators, inside and outside of the store in all weather conditions, and inside delivery trucks.
Competencies
• Collaborates and works cooperatively to achieve shared goals • Action-oriented, taking initiative to meet objectives • Drives results, pushing self to achieve goals and results • Communicates effectively, delivering clear messages and adapting communication to different situations and people
Our Values
• Ability to demonstrate, understand, and apply our workplace values • Simplicity, operating with the drive to identify root cause and innovate to remove complexity to deliver the best outcome • Heart, the passion that drives you to get up every day and work hard to strive for excellence • Performance Excellence mindset, clearly defining high expectations, driving ownership of key roles and responsibilities, executing with integrity, and emphasizing while creating a culture of accountability • Respect philosophy, taking pride in being inclusive and treating everyone who comes through the doors with respect
Benefits
• Eligible for Team Members who are full-time or who average 30 or more hours per week are eligible for health and welfare benefits • Paid Time Off • Medical Insurance • Vision Insurance • Dental insurance • Employee Assistance Programs • Team Member Referral Program • Wellbeing Program • Career development opportunities