Computer Skills, Customer Experience, Customer Support/Service, Dental Insurance, Federal Laws and Regulations, Fitness, Health Insurance, High School Diploma, Interpersonal Skills, Leadership, Lift/Move 50 Pounds, Maintain Compliance, Operations Management, People Management, Problem Solving Skills, State Laws and Regulations, Telephone Skills, Training/Teaching, Vision Plan
- 401(k)
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
Job Summary
The Shift Lead creates a welcoming and positive experience for members, guests, and prospects by delivering exceptional customer service, managing front desk operations, supervising staff, and supporting club cleanliness.
Duties and Responsibilities
- • Greet members, guests, and prospects
- Handle all front desk activities
- Respond to employee or member questions and concerns
- Handle issues and escalate as needed
- Supervise front desk staff and ensure tasks are completed
- Answer phones promptly
- Check in members and update accounts
- Facilitate new member sign-ups and conduct tours
- Assist with cleaning and organizing the club
Qualifications and Requirements
- Prior customer service experience preferred
- Leadership experience is a plus
- Basic computer proficiency
- Passionate about fitness and health
- Positive and interpersonal
- Reliable, punctual, and professional
- Ability to resolve issues effectively
- High school diploma or GED equivalent required
- Must be 18 years of age or older
Schedule Requirements
- Schedule must fit the needs of the club
- Must work full-time hours
Physical Demands
- Remain standing or walking for extended periods
- Frequent communication, in-person and via phone
- Occasionally lift up to 50 lbs.
- Handle cleaning chemicals or biohazards safely
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan
- Free Gym Membership
- Employee Discount
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.