Primary Job Purpose: 

The Shift Lead acts as primary support for the barista staff to ensurea café culture of excellence, positivity, and urgency to the customer.The Shift Lead reinforces the tone and personality of the stores by setting an example and demonstrating a commitment to our brand promise and core values.  

Key Responsibilities: 

Ensures that all customers receive efficient, friendly, superior service with a “customer first” mentality. 

Follows established recipes and procedures maintaining the highest quality and consistency.  

Maintains a highly organized, clean, safe, inclusive, and efficient working environment. 

Ensures proper procedures for ordering, receiving, and invoice coding are followed. 

Proactively handles any disciplinary actions that need to be taken with the Store Manager. 

Utilizes all checklists and standard operating procedures to execute quality shifts daily. 

Communicates all sales promotions and product information effectively and efficiently. 

Continuously assists, trains, and develops personnel on current operational procedures. 

Responsible as a key holder and pro-actively works to protect both product and people. 

Will be required to perform other duties as requested, directed, or assigned. 

Work Environment: 

Job duties are performed primarily indoors in a climate-controlled café environment. Conditions require a tolerance for heat, cold, dust, and noise. The nature of the position requires the ability to work varied hours which may include early mornings, evenings, and weekends. Use of headsets for communication at drive through locations is required. 

Physical Requirements: 

The nature of the position is physical and requires repetitive motions including bending, reaching, twisting, lifting, pushing, and pulling items throughout the day. The ability to lift and/or move objects up to 50lbs pounds is required. Good manual dexterity and visual acuity is required to use various coffee brewing equipment. The ability to stand and walk throughout an entire shift is needed. 

Education, Experience, and Job Competencies: 

Ability to cooperate with others and work harmoniously to get the job done. 

Regular attendance and dependability are an essential function of this position. 

Experience in food and beverage preparation or customer service is a plus. 

A willingness to learn new skills and adaptability to changing circumstances. 

Food handler’s certification or ability to pass certification within 30 days. 

Ability to make sound, logical decisions, and a strong detail orientation. 

Strong social skills and the ability to stay calm and enjoy working in a fast-paced environment. 

Proven ability to be self-motivated and work productively without direct supervision.