Job Description
Key Holder
Overview of Goodwill Industries of Dallas, Inc.
Goodwill Industries of Dallas, Inc. exists to help persons with disabilities and other barriers to
employment get jobs so that each can experience dignity, purpose, and self-sufficiency. Goodwill does this by
helping people build skills, find jobs, and reach their goals in life through a donated goods business, workforce
development and other social enterprise models. Here are our core beliefs:
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We believe each person has unique abilities and can make a meaningful contribution in life.
We believe jobs are transformational to individual lives and communities.
We believe in a hand up, not a handout.
Goodwill prides itself on an engaging and welcoming work environment, where we demonstrate our core
Goodwill Dallas achieves its mission by helping people build skills, find jobs, and ultimately reach their goals
in life, through two closely integrated programs:
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The Donated Goods Program provides direct employment through the recycling and reselling of
training, coaching and career placement.
Goodwill’s unique approach includes: a fair chance and opportunity, a person-centered, holistic
approach, and multiple paths to success in a safe, supportive environment. The Donated Goods Program
provides employment by offering work through the recycling and reselling of material donations in stores
throughout the community, while keeping millions of pounds of reusable items out of our landfills. Every
dollar that is generated from retail stores is invested back into creating employment opportunities for
individuals with disabilities and disadvantaged conditions.
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There are over 220,000 individuals with disabilities in the north Texas region. Only 90,000 have jobs.
Last year, Goodwill Dallas placed over 1,000 individuals with jobs - earning more than $22 million in
wages. Since 1923, Goodwill Dallas has served over 100,000 individuals in the North Texas community.
Goodwill Dallas is a 501(c)3 organization providing direct employment across eight counties, 18 stores, 6 stand-
alone donation centers, and 1 regional hub. The organization is governed by a 56-member Board of Directors and
employs over 600 staff.
SUMMARY
Under the direct supervision of the Team Leader and Assistant Team Leader, this is a non-exempt
leadership role. The primary responsibilities of the Keyholder are to ensure world-class customer
service, POS sales, facility security and maintenance, and processing merchandise. The Keyholder’s
goal is to ensure the efficient and cost-effective operation of the Goodwill Dallas retail stores through
security of corporate assets, customer relations, sale of donated goods, and accurate cash register
operations, to maximize profitability and increase training opportunities.
ESSENTIAL FUNCTIONS/DUTIES
1. Ensures 100% world-class customer service.
2. Opens and closes as required including assigning POS drawers, providing change for cashiers,
documenting team member absence, and assigning duties as applicable.
3. Handling and processing of incoming donation flow in and out.
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