Coaching, Communication Skills, Customer Support/Service, Food Delivery, Food Quality, Food Safety, Food Services, Inventory Management, Leadership, Lift/Move 50 Pounds, Multitasking, Operational Support, Operations, Operations Management, People Management, Regulatory Compliance, Restaurant, Retail, Safety Compliance, Sanitation, Team Lead/Manager, Team Player
Sbarro is looking for energetic and dependable Shift Leads to help lead our team in a fast-paced restaurant environment. As a Shift Lead, you will support daily operations, motivate team members, and help deliver outstanding food quality and customer service. If you enjoy leading by example, working with people, and creating a great guest experience, we want you on our team!
Key Responsibilities:
- Lead and support team members during shifts to ensure smooth and efficient operations
- Delegate tasks and help maintain productivity, teamwork, and positive morale
- Deliver excellent customer service and resolve guest concerns professionally and promptly
- Ensure pizzas, food items, and menu products meet Sbarro quality and presentation standards
- Maintain cleanliness and organization throughout the kitchen, dining, and service areas
- Monitor food safety, sanitation, and health compliance standards
- Assist with opening and closing duties, including cash handling and shift accountability
- Support inventory management, stocking, and minimizing food waste
- Train and coach new and existing team members on company procedures and expectations
- Ensure kitchen equipment is operating properly and report maintenance concerns as needed
- Support management with daily operations and help achieve restaurant goals
Requirements
- Previous restaurant, food service, retail, or customer service experience preferred
- Leadership or supervisory experience is a plus
- Strong communication, teamwork, and customer service skills
- Ability to multitask and thrive in a fast-paced environment
- Positive attitude, reliability, and strong work ethic
- Ability to stand for extended periods and lift up to 50 lbs as needed
- Flexible availability, including nights, weekends, and holidays preferred
Benefits
Competitive weekly pay
Flexible scheduling
Health, dental, and vision benefits available for eligible team members
Paid time off for eligible employees