Shift Lead (Sbarro)

Key Responsibilities:

1. Team Leadership & Supervision:

• Lead by example, providing excellent customer service and maintaining Sbarro's standards for food quality and cleanliness.
• Supervise and direct the team during shifts, ensuring tasks are completed efficiently and that the restaurant operates smoothly.
• Assign tasks to team members based on restaurant needs, ensuring proper coverage in all areas (kitchen, front line, and dining area).
• Provide guidance and support to team members, helping them with any challenges or questions they may have.
• Monitor employee performance during the shift and provide feedback to improve performance.
• Maintain a positive, high-energy atmosphere that fosters teamwork and motivates employees to meet operational goals.

2. Customer Service Excellence:

• Ensure that all customers are greeted promptly and served in a friendly, professional manner.
• Handle customer complaints and issues efficiently, aiming to resolve concerns and maintain customer satisfaction.
• Ensure customer orders are prepared correctly and delivered in a timely manner.
• Oversee the dining area and ensure that it is clean, organized, and meets Sbarro's standards.

3. Food Preparation & Safety:

• Ensure food is prepared to Sbarro's quality standards, ensuring consistency and high-quality service.
• Supervise kitchen staff to ensure all food is prepared and served according to food safety guidelines.
• Maintain cleanliness in the kitchen, dining area, and restrooms, following proper sanitation and safety protocols.
• Monitor inventory levels, ensure products are stocked, and notify management when supplies are low.

4. Cash Handling & Register Operations:

• Operate cash registers, process transactions, and ensure accuracy in cash handling.
• Ensure all payments are processed correctly and that team members are trained to handle cash and electronic payments.
• Maintain an accurate cash drawer and perform daily cash reconciliation at the end of the shift.

5. Training & Development:

• Assist with the training and development of new team members, ensuring they understand their roles and Sbarro’s standards.
• Provide ongoing training and support to current team members, ensuring they remain informed of operational changes, new menu items, and company policies.
• Encourage team members to develop their skills and promote from within whenever possible.

6. Operational Support:

• Assist the management team with opening and closing the restaurant, including securing the premises, completing paperwork, and preparing for the next shift.
• Ensure compliance with all health, safety, and sanitation regulations.
• Help manage labor and food costs to ensure the restaurant meets its financial targets.
• Maintain operational standards and ensure the restaurant is always prepared for peak business periods.

Skills & Qualifications:

• Education: High school diploma or equivalent (required).
• Experience: At least 1-2 years of experience in a customer service or food service role; previous leadership or supervisory experience preferred.
• Leadership: Strong leadership skills with the ability to motivate, guide, and support team members.
• Customer Service: Excellent customer service skills, with a focus on providing friendly, prompt service.
• Communication: Strong communication skills with the ability to effectively interact with employees and customers.
• Organization: Ability to manage multiple tasks, delegate effectively, and stay organized in a fast-paced environment.
• Problem-Solving: Ability to identify problems and make decisions quickly to keep operations running smoothly.
• Flexibility: Willingness to work various shifts, including nights, weekends, and holidays.

Physical Demands:

• Ability to stand and walk for long periods of time during shifts.
• Ability to lift and carry items up to 50 pounds.
• Ability to work in a fast-paced environment while managing multiple tasks simultaneously.
• Ability to work in varying kitchen temperatures and conditions.