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Shift Lead

Gin & Luck

Washington, DC

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JOB DETAILS
SALARY
SKILLS
Allergies, Bartending, Communication Skills, Cook Dishes, Corporate Policies, Customer Support/Service, Dental Insurance, Food and Beverage Industry, Health Insurance, Leadership, Legal, Lift/Move 25 Pounds, Lift/Move 50 Pounds, Physical Demands, Problem Solving Skills, Regulations, Resolve Customer Issues, Restaurant, Sanitation, Slack, Team Lead/Manager, Team Player, Training/Teaching, Vision Plan
LOCATION
Washington, DC
POSTED
5 days ago
Benefits:
  • 401(k)
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Vision insurance
  • Wellness resources

Shift Lead

Position Overview
Shift Leads are responsible for monitoring all aspects of FOH and BOH operations while ensuring the best possible experience for guests.  The Shift Lead ensures that despite the absence of the management team, the business operates smoothly, safely, and profitably.  

The Shift Lead reports to the General Manager, Bar Manager and Chef de Cuisine and is expected to work closely with the Head Bartender.  

Core Duties & Responsibilities:
  • Monitor shift operations -e.g., managing opening/closing procedures, lead pre-shift meetings, and shop cleanliness
  • Communicate all necessary guest information with the team to set everyone up for success (allergy alerts, VIPs, special requests, celebrations, etc.)
  • Check in with FOH and BOH team members regularly; monitor flow of service
  • Monitor bar and kitchen flow in regard to timeliness during business hours, assist when and where necessary
  • Lead the team and communicate effectively with staff and patrons
  • Fast-paced decision-making to handle immediate, on-the-spot issues -e.g., ability to make quick, effective decisions to resolve operational bottlenecks
  • Act as the primary contact for emergencies, enforcing company policies, and maintaining security standards -e.g., remain on-site during the assigned shift and be immediately available for emergencies
  • Handle patron complaints and ensure a positive patron experience
    • maintain warmth and hospitality in all correspondence with guests
    • use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy
    • ability to recognize an intoxicated patron and address concerns accordingly
  • EOD Report Execution
  • Complete other duties as assigned by management

Additional Duties & Responsibilities:
  • Be capable of covering any FOH/BOH support position when needed
  • Have a complete knowledge of the food and beverage items and preparations
  • Know the table numbers and position numbers in all sections
  • Maintain a comprehensive knowledge of
    • our POS’ operation 
    • Resy and any other booking system used
  • Cultivate a: 
    • fluency in verbiage for the waitlist, our reservation policies and procedures, as well as voicemails
    • comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building
    • comprehensive knowledge of our service standards and style as detailed by the Employee Manual
  • Assist service through food and beverage running, watering, and flipping tables; perform table/bar maintenance throughout the shift, including crumbing, keeping waters full, clearing & resetting serving ware etc.
  • Treat all areas of the restaurant with respect; clean and reset to zero when necessary
  • Comply with sanitation standards and procedures according to health and legal regulations
  • Approach each shift with a positive attitude, a willingness to learn and ready to contribute to the team’s overall goals
  • Catch up on all internal communication via Slack before your shift
  • Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
  • Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
  • Act in a professional manner and represent Close Company / Death & Co / Gin & Luck graciously whether you are in house, traveling, or at another local establishment

Physical Demands
  • The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations

Required Qualifications: 
  • 1+years of proven Shift Lead experience in a reputable establishment
  • Highest levels of EQ and discretion
  • Excellent customer service skills, with the ability to create a welcoming and friendly atmosphere for customers
  • Outstanding communication skills with the ability to handle various responsibilities simultaneously
  • Flexibility in working hours, including early mornings, evenings, weekends, and holidays
  • Patience and adaptability
  • Self-motivated and a team player
  • High ethics, hard worker, and a great sense of humor 

Desired Qualifications: 
  • Have 2-3 years of Supervisor experience in a high-volume establishment
  • Have sufficient skills, knowledge and personality to provide a memorable experience for our patrons

Demonstrate the Core Values of Gin & Luck
  • Curiosity: We learn and improve through active observation and creative problem solving.
  • A.B.K.: We anticipate, prepare and execute with intention.
  • Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end.
  • Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us.
  • Connection: We build relationships through intuition, empathy, and transparency

What We Offer: 
Gin & Luck strives to create a welcoming, nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation for this position is $25/hour.  Medical, dental, vision, and life are included in our benefits package for full-time/part-time employees.  Eligible to participate in the company 401(k) program after a set vesting period commencing after the first day of work; the company does not match contributions currently. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender identity, sexual orientation, age, religion, disability status, protected veteran status, or any other characteristic protected by law.
 
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion

About the Company

G

Gin & Luck

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