Retail Shift Lead (Part-Time)
Buff City Soap is on a mission to create fresh, handmade products that are free of harsh ingredients and full of nourishing plant-based goodness. Unlike traditional retailers, we don't just sell our products—we make them right in our Makery every day.
We're looking for a motivated, results-driven Shift Lead who can confidently lead a team, deliver exceptional guest experiences, and drive sales. This is a hands-on leadership role that requires someone who can take charge, coach team members, maintain operational standards, and ensure daily goals are met.
What You'll Do
Lead the Team
- Serve as a leader on duty during assigned shifts.
- Open and close the store, including balancing and closing cash drawers.
- Delegate tasks and ensure all daily responsibilities are completed.
- Coach, motivate, and support team members throughout the shift.
- Hold the team accountable to company standards, procedures, and sales goals.
- Lead by example in attitude, work ethic, guest service, and sales performance.
Drive Sales & Guest Experience
- Create an exceptional, guest-focused shopping experience.
- Greet and engage every guest upon arrival.
- Make relevant product recommendations based on guest needs.
- Confidently ask for the sale and help the team meet and exceed sales goals.
- Handle guest concerns professionally and effectively.
Operations & Production
- Assist with daily production of handmade products while maintaining a high level of quality.
- Ability to multitask in a fast-paced environment, balancing production responsibilities while assisting guests and supporting team members.
- Maintain appropriate inventory levels of raw materials, supplies, and finished products.
- Ensure all final products meet company quality standards.
- Follow all safety, sanitation, and cleanliness requirements.
- Assist with maintaining cleanliness throughout both the retail and production areas of the Makery.
- Support inventory management, reporting, and daily operational tasks.
What We're Looking For
- Previous leadership, keyholder, team lead, training, or supervisory experience preferred.
- Strong communication and guest service skills.
- Ability to lead a team independently and make sound decisions.
- Comfortable working in a sales-driven environment and achieving goals.
- Basic computer skills and ability to learn company systems.
- Strong organizational and time management skills.
- Responsible, dependable, and trustworthy with cash handling responsibilities.
- Ability to work cohesively with a team in an upbeat, fast-paced environment while following company policies and procedures.
- Ability to work nights, weekends, and holidays as needed.
Physical Requirements
This is an active role that involves both retail and production responsibilities.
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 50 pounds repeatedly.
- Comfortable working around various scents and fragrances.
- Ability to bend, reach, stoop, kneel, climb, and perform repetitive motions.
- Ability to assist with cleaning duties including sweeping, mopping, scrubbing, and general Makery maintenance.
Benefits
- Growth and advancement opportunities
- Flexible scheduling
- Medical, Dental, Vision, Life, STD, LTD, HSA, Critical Illness & Accident Insurance (Full-Time Team Members)
- Paid Time Off (Full-Time Team Members)
- Employee discounts
- Anniversary recognition and gifts
- Team contests and performance incentives
If you enjoy leading from the front, motivating a team, engaging with guests, and thriving in a fast-paced environment, we'd love to hear from you.
THE BUFF CITY STORY
We're on a mission to create handmade products that are free of harsh ingredients and full of nourishing plant-based goodies to make your skin happy.
WHY WE MAKE SOAP
Can we get on our soapbox a minute? Most of the trusted brands you’re washing up with are made with detergents, chemicals and tallow, which is just another name for cow fat (umm… gross). Sulfates, artificial detergents and parabens can cause irritation, trigger allergies and have other unpleasant side effects.
That doesn’t exactly say “refreshing shower” to us. So we set out on a mission to find an alternative. After learning more about commercial soap ingredients, we found ourselves in a bit of a lather about the whole business.
In 2013, we began experimenting with soap recipes that are safe for your skin and contain ingredients you can actually pronounce. After making a few big messes, we created something wonderful and Buff City Soap was born.
OUR SOAP MAKERY
We handcraft each bar of Buff City soap in what we call our Soap Makeries. Each of our locations makes every product sold right there, where you can see exactly what goes into the products you put on your body. It’s a bit of a mad lab stocked with ingredients like rose petals, lavender buds, hemp seed oil, shea butter, charcoal, and tea tree oil. Even our body scrubs are squeaky clean with natural exfoliants like chopped loofah bits, crushed walnut shells, and poppy seeds. What you will never see are artificial detergents, surfactants, dyes, or other harsh chemicals.
We even have our fragrances manufactured for us to ensure they are free of phthalates, parabens, and formaldehyde containing/forming ingredients. You can customize your products with the scent (or non-scent) of your choice and the ingredients that you prefer.
The possibilities are endless!