Coaching, Cook Dishes, Customer Experience, Customer Satisfaction, Exceeded Sales Goal, Fast Food, Operations Processes, Profit & Loss, Restaurant, Safety/Work Safety, State Laws and Regulations
Position Summary The Shift Leader is responsible for supporting the Management Team. He or she is also responsible to meet and/or exceed performance goals according to corporate objectives. These objectives include developing and training hourly team members. Essential Duties and Responsibilities - Ensures a pleasant experience for all customers, responds to customer complaints or inquiries.
- Ensures orders meet and exceed customers’ satisfaction.
- Assists with supervising the day-to-day task assignment and performance of team members.
- Assists with the management of all matters relating to team members – training and coaching.
- Assists with planning, preparing and coordinating daily assignments and activities of team members.
- Adheres to all city, county, and state regulations.
- Ensures execution of established safety, security, quality, and store operations policies, procedures and practices.
- Ensures standards on food preparation and handling.
- Completes daily paperwork and other reports.
- Prepares daily deposits.
- Conducts periodic inventories.
- Maintains a clean restaurant at all times.
- Ensures profitability.
- All situations must be avoided that may create a conflict of interest including outside employment in a similar business.
- All duties must be performed in a manner that is free from unlawful harassment.
- The Shift Leader will be able and willing to perform all duties of a typical restaurant team member.
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Goose Creek Distribution