Shift Leader

Job Overview:
We are seeking a motivated and experienced Shift Leader to join our team. As a Shift Leader, you will be responsible for overseeing the daily operations of our establishment, ensuring excellent customer service, and maintaining a positive work environment. If you have a passion for the food service industry and possess strong leadership skills, we would love to hear from you.

Responsibilities:
- Manage and supervise the shift operations, including opening and closing procedures
- Ensure exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Train and mentor team members on company policies, procedures, and standards
- Handle cash transactions accurately and responsibly
- Prepare and serve food and beverages according to established recipes and quality standards
- Maintain cleanliness and organization of the restaurant, including dining area, kitchen, and restrooms
- Monitor inventory levels and place orders as needed
- Conduct interviews and assist in the hiring process of new team members
- Resolve customer complaints or issues in a timely and satisfactory manner

Skills:
- Previous experience in shift management or supervisory role within the food service industry
- Strong cash handling skills with attention to detail
- Knowledge of coffee preparation techniques is a plus
- Ability to multitask in a fast-paced environment while maintaining composure
- Excellent communication and interpersonal skills
- Proficient in food service management, including food preparation, safety, and sanitation guidelines
- Familiarity with bartending techniques is preferred

We offer competitive pay rates and opportunities for career advancement within our organization. If you are passionate about delivering exceptional customer service, leading a team, and working in a dynamic restaurant environment, we encourage you to apply for the position of Shift Leader.

Job Type: Full-time

Salary: $13.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Ability to commute/relocate:

• Miami, FL 33180: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Food Handler Certification (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person