Shift Leader

Taco Bell Corp

Georgetown, DE

JOB DETAILS
SKILLS
Administrative Skills, Coaching, Cook Dishes, Corporate Planning, Customer Satisfaction, Customer Service Evaluation, Customer Support/Service, Documentation, Fast Food, Finance, Food Delivery, Food Production, Food Safety, Human Resources, Legal, Maintain Compliance, Marketing, Operational Audit, Operations Processes, Order/Customer Fulfillment, Procedure Development, Process Analysis, QoS (Quality of Service), Quality Metrics, Restaurant
LOCATION
Georgetown, DE
POSTED
30+ days ago

Shift Leader in Georgetown, DE | Taco Bell Careers

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Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

  • Driving excellence in customer service
  • Maintaining company standards in product and facility specifications
  • Reviewing food handling procedures
  • Assessing operational processes

 

Human Resources Responsibilities

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

 

Principle Accountabilities

Customer Satisfaction/Product Quality

  • Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
  • Conducts periodic food safety audits.
  • Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

 

Financial

  • Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

 

Operations

  • Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
  • Reviews facility and equipment readiness.
  • Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
  • Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
  • In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

 

Human Resources

  • Provides ongoing coaching and feedback for crew employees.
  • Provides "hands-on" training for crew in Learning Zone.

 

Job Details

Location 043022 - Georgetown, Georgetown, DE, United States

Career Area Restaurant Management

Job ID #81622

Company Delaware Restaurants

Date Posted 02/24/2026

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About the Company

T

Taco Bell Corp

Taco Bell is an American chain of fast-food restaurants based in Irvine, California, in the U.S. A subsidiary of Yum! Brands, Inc., they serve a variety of Tex-Mex foods including tacos, burritos, quesadillas, nachos, other specialty items, and a variety of "value menu" items. Taco Bell serves more than 2 billion customers each year in 6,407 restaurants with more than 80 percent of which are owned and operated by independent franchisees and licensees.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Restaurant/Food Services
WEBSITE
http://www.tacobell.com