Job Details
Job RefR26_0000001597
Location4045 Harris Square Dr Harrisburg NC 28075
CategoryRestaurant Management
Employment TypeFull time
The Shift Leader supervises shifts andor work areas in the operation of a Papa Johns restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies procedures programs and systems. Ensure compliance with all federal state and local laws and ethical business practices.
Duties and Responsibilities
Adheres to guidelines techniques and expectations for each station including but not limited to dough management accuracy and proper portioning. Performs assigned work station duties such as making quality products follows all product preparations procedures and maintains established product holding times. Consistently contributes to achieving the Companys product goal. Commits to meeting the needs and expectations of the restaurants customers minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including but not limited to image including car topper for delivery drivers attendance safety and security.
Exemplifies and exhibits the Core Values maintains a positive attitude works well with others and is flexible and adaptable to change.
Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality customer service and performance responsibilities such as MCE readiness foodlabor costs restaurant cleanliness etc. within acceptable standards follows all policies and procedures related to shift management.
Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the companys systems and guidelines to minimize loss.
Education Experience & Certifications
High School diploma or GED preferred
Serv-SafeLocal or State Food Service Certification preferred
Previous restaurant shift lead experience preferred
Successful and stable employment history
Must be 18 years of age or older
Must be able to work long hours 32 hours generally required scheduled or unscheduled which will include nights
weekends and as emergencies arise
Ability to successfully perform the job duties of all positions in the restaurant.
Functional Skills
Planning & Prioritization
Communicates Effectively
Process Improvement
Our Values
EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success
DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices even when it\s difficult
PEOPLE FIRST - To craft positive experiences for our customers we take care of each other first
INNOVATE TO WIN - We champion and challenge for a better way in all we do
HAVE FUN - We find joy create meaningful impact and celebrate the journey together
Our Core Competencies
CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships cultivates trust and delivers excellence
RESULTS DRIVEN - We focus on measurable outcomes by remaining optimistic tenacious and persistent even in the face of challenges
CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking experimentation and challenging the status quo
BIAS FOR ACTION - We courageously lead drive towards decisions and maintain agility to meet the demands of our dynamic industry
WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity
Papa Johns is an equal opportunity employer. Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.
Apply