Shift Leader

Job Details ================

Job Ref: R26_0000000297 Location: 3915 S Madison Ave Ste 4, Indianapolis, IN 46227 Category: Restaurant Management Employment Type: Full time

Job Summary ------------

The Shift Leader supervises shifts and/or work areas in the operation of a Papa Johns restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations, including the execution of all Company policies, procedures, programs, and systems. Ensure compliance with all federal, state, and local laws and ethical business practices.

Duties and Responsibilities ---------------------------

• Adheres to guidelines, techniques, and expectations for each station, including but not limited to dough management, accuracy, and proper portioning.
• Performs assigned workstation duties, such as making quality products, follows all product preparations procedures, and maintains established product holding times.
• Consistently contributes to achieving the Companys product goal.
• Committee to meeting the needs and expectations of the restaurants customers, minimizes customer complaints, and responds appropriately to customer needs.
• Follows all policies and procedures as outlined in our TM handbook, including but not limited to image, including car topper for delivery drivers, attendance, safety, and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others, and is flexible and adaptable to change.

Ensuring Adequate Shift Coverage ------------------------------

• Ensures adequate shift coverage for the restaurant.
• Provides immediate feedback and corrects problems when identified.
• Maintains product quality, customer service, and performance responsibilities, such as MCE readiness, food labor costs, restaurant cleanliness, etc., within acceptable standards.
• Follows all policies and procedures related to shift management.
• Contributes to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System.
• Execute cash management duties.
• Assist in the management of adequate inventory levels using the Companys systems and guidelines to minimize loss.

Education, Experience, & Certifications --------------------------------------

• High School diploma or GED preferred
• Serv-Safe, Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred
• Successful and stable employment history
• Must be 18 years of age or older
• Must be able to work long hours (32 hours generally required, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise)
• Ability to successfully perform the job duties of all positions in the restaurant.

Functional Skills -----------------

• Planning & Prioritization
• Communicates Effectively
• Process Improvement

Our Values ----------

• EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success
• DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices even when its difficult
• PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first
• INNOVATE TO WIN - We champion and challenge for a better way in all we do
• HAVE FUN - We find joy, create meaningful impact, and celebrate the journey together

Our Core Competencies ---------------------

• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
• RESULTS DRIVEN - We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges
• CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation, and challenging the status quo
• BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry
• WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Papa Johns is an equal opportunity employer. Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.

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