We are looking for a qualified and responsible shift leader to manage all transactions with our customers efficiently and accurately.
Our Shift Leaders directly supervise the operations of a specified shift to ensure we reach the highest levels of customer satisfaction, speed of service, food quality in production and preparation and remain compliant with all safety and sanitation policies.
The shift leader we would like to employ must be able to interact with our customers in a friendly manner, and provide assistance should any customer require it. Excellent communication skills are paramount to help us continue to delight our customers and provide them with an outstanding experience.
Requirements:
- Be able to bend, stoop, lift and move items up to 40 lbs. without assistance
- Move and stand for long periods of time
- Must have reliable transportation
Responsibilities:
- Work with customers in a fast-paced environment
- Oversee a staff of 3 to 10 employees by scheduling breaks and assigning tasks
- Monitor customer traffic and make adjustments to decrease waiting times
- Handle customer complaints and resolve issues
- Ensure all employees charge customers for menu items and extras as well as use proper portion controls
- Make sure cash handling procedures are followed
- Conduct inspection of food product storage units to confirm proper temperatures and conditions are maintained and food is covered, labeled, and dated
- Oversee cleaning and maintenance of prep areas, dining room, front line, restrooms, customer service and beverage areas to exceed sanitation standards
- Maintain a clean and well-groomed professional appearance at all times
- Display team-building skills and handle all assignments with a positive and enthusiastic attitude
- Communicate with the Restaurant Manager daily on operational issues including sales trends, employee performance, and customer complaints
Benefits:
- Competitive Pay
- Tips
- Meal Discounts
- No Late Nights
- Friendly Co-Workers
- Flexible Schedule
- Career Growth