Shift Leader

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Shift Leader

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209 Rand Rd

Lakemoor, Illinois

You are applying for work with a franchisee of Dunkin'' Donuts, not Dunkin'' Brands, Inc., Dunkin'' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Shift Leader

Dunkin' Donuts Shift Leader Job Summary

Summary:

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities Include

• Maintain Operational Excellence
• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members
• Work in a Team Environment
• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
• Drive Profitability
• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills/Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• High School diploma or equivalent, preferred

Competencies

• Passion for Results
• Understands and exceeds guest expectations, needs and requirements
• Develops and maintains guest relationships
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process
• Guest Focus
• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others
• Problem Solving and Decision Making
• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
• Interpersonal Relationships & Influence
• Develops and maintains relationships with team
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

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Job Details

Job Category

Team Member

Position Type

Full Time

Date Posted

Pay Range

Job ID

11021245

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Three Glenlake Parkway NE

Atlanta, GA 30328

TEL: +1 678-514-4100

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Many Baskin-Robbins restaurants are owned and operated by an independent franchisee. Each Baskin-Robbins franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms "Company," "Baskin-Robbins," "we," "our," or "us" refer to the specific entity (corporate or franchise) that owns and operates the Baskin-Robbins restaurant to which you are applying. Nothing on this site should be construed as Baskin-Robbins being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee. Baskin-Robbins and its franchisees are equal opportunity employers.

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