Communication Skills, Health Insurance, Leadership, Logistics, Mentoring, Multitasking, Organizational Skills, Point of Sale (POS) Systems, Restaurant, Team Lead/Manager
- 401(k) matching
- Employee discounts
- Flexible schedule
- Paid time off
- Health insurance
We’re a family-owned New York–style pizzeria and trattoria offering classic Italian cuisine and award-winning pizza in a warm, welcoming setting. Our passion for authentic flavor and genuine hospitality makes every guest feel like part of our family!
Why Join Us?
This is not just another restaurant job—it’s a chance to be part of something authentic. If you’re passionate about pizza, Italian food, guest-first service, and helping a local business thrive, we’d love to welcome you to our team.
Role Overview
As our Front-of-House Shift Lead, you’ll oversee the dining room during your shift—stepping in when management is off-duty. You’ll lead by example, keep service smooth, and ensure every guest leaves smiling.
Core Responsibilities:
- Own the FOH during your shift: open/close, supervise, and support hosts, servers, and bussers
- Conduct pre-shift team briefings and post-shift wrap-ups
- Manage guest flow, reservations, waitlists, and seating logistics
- Take and resolve guest feedback and minor issues quickly and professionally
- Act as the point person for FOH operations in the absence of the GM or the Assistant Manager
- Train and mentor newer team members on service standards and POS systems
- Handle shift-level cash and financial closeouts accurately
- Maintain dining room cleanliness, ambiance, and readiness throughout service
- Communicate effectively with the kitchen and BOH teams to keep orders flowing
Qualifications:
- Minimum 1 year of experience as a shift lead, team captain, supervisor or similar in a casual/fast‑casual or Italian-style restaurant
- Strong command of front-of-house roles: host, server, expo, cash handling, etc.
- Excellent multitasking, organizational, and leadership abilities
- Outstanding communication and a guest service mindset
- Reliable, professional, and flexible—able to work evenings, weekends, and holidays
- Comfortable standing for long shifts and assisting with light physical tasks
- Food handler certification and Bassett certificate required
What We Offer:
- Competitive hourly pay + tips on night shifts
- Staff meals and discounts for family
- Hands-on training and leadership development within a tight-knit, family-run environment
- Flexibility in scheduling, with priority given to dependable availability
- The opportunity to grow with us as we expand our local reputation
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Little Pops New York Pizzeria