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Shift Leader

Carroll Independent Fuel Company

Middle River, MD

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JOB DETAILS
SKILLS
Communication Skills, Computer Skills, Cost Control, Customer Experience, Customer Satisfaction, Customer Support/Service, Food Quality, Food Safety, Food Services, Health Insurance, High School Diploma, Housekeeping/Cleaning, Leadership, Lift/Move 50 Pounds, Petroleum, Profit & Loss, Retail, Retail Management, Sales, ServSafe Certification, Staff Development, Team Player, Time Management, Training/Teaching, Tuition Reimbursement
LOCATION
Middle River, MD
POSTED
Today
Are you a customer service professional who seeks a leadership role and wants to work for a company that will appreciate your expertise in planning, staff development, and cost control? Apply today and start your new career! Let us know if you are open to 2nd shift and weekends too!

The Shift Leader (SL) is responsible for supporting the Store Manager in the day-to-day store operations and is a key partner in meeting performance and profit goals while ensuring customer and employee satisfaction, brand standards and store profitability.

The Shift Leader ensures exceptional customer experiences and supports our vision of being a "Fast, Fresh & Friendly" local convenience store.

We offer a very competitive Benefits Package including but not limited to:
  • Low-Cost Health Insurance - Full and Part time plans available.
  • Career Advancement.
  • Paid Time Off in addition to Sick Leave.
  • 401k with company match.
  • Tuition Reimbursement annually.

Responsibilities:
  • Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.
  • Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
  • Assist with the hiring, training, and development of store employees.
  • Motivate, encourage, and challenge Customer Service Representatives by leading by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow-up as necessary.
  • Complete daily paperwork and computer entry in a timely manner as established by management.
  • Assume responsibility for special assignments and projects as needed.

If you are a natural leader with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity.

Qualifications:
  • High School Diploma or equivalent preferred.
  • Successful completion of store training.
  • Previous experience supervising others, preferred.
  • Must be at least 18 years old.
  • Computer literacy.
  • Food service experience preferred, ideally in a managerial role.
  • ServSafe certification preferred or successful completion of certification within 2 months of hire.
  • Focus on customer service and commitment to teamwork.
  • Effective communication skills, with the ability to communicate with employees, customers, and vendors.
  • Ethical, honest, trustworthy, respectful, compassionate, supportive, and patient.
  • Ability to lift to 50 lbs.
  • Reliable transportation.
  • Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.

Working Conditions:
  • Retail environment with occasional exposure to working conditions including dust, extreme temperatures, and potential contact with petroleum and/or cleaning products, etc.
  • Spend much of the shift standing with frequent bending and lifting.
  • In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations.

About the Company

C

Carroll Independent Fuel Company

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