Automotive Repair and Maintenance, Automotive Sales, Car Wash, Coaching, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Housekeeping/Cleaning, Interpersonal Skills, Leadership, Operational Support, Operations, Operations Management, Organizational Skills, People Management, Problem Solving Skills, Quality Management, Quality Metrics, Resolve Customer Issues, Sales, Team Lead/Manager, Team Player, Transaction Processing/Management, Vehicle Driving
Shift Lead – Car Wash
Job Level: Entry-Level Leadership
Location: Nolensville, TN
Status: Full-Time & Part-Time
Compensation: $15 - $17 plus commission/bonuses, OTE $22+ per hour
Benefits: We offer flexible scheduling with both part-time and full-time positions available, ranging from 24 to 40 hours per week. Team members enjoy free car washes and the opportunity to earn commission on monthly wash membership sales.
About Us:
Wash Associates Car Wash is a premier express exterior car wash brand focused on delivering a fast, high-quality experience. We value hard work, professionalism, and a positive attitude, and we are committed to developing our team members as we continue to grow.
About the Role:
At WashU, a shift lead plays a key role in overseeing daily operations and supporting team performance during their assigned shift. This position is responsible for ensuring efficient operations, maintaining high-quality service standards, and delivering exceptional customer experience. Shift leads help guide team members, uphold company processes, and contribute to a positive, fast-paced, and team-oriented environment.
Key Responsibilities:
- Lead and support daily operations during assigned shifts, ensuring efficiency and quality standards
- Supervise, assign tasks, and provide coaching to team members
- Deliver excellent customer service by addressing questions, concerns, and resolving issues
- Promote and upsell memberships and premium services
- Monitor equipment and wash processes; report or address issues as needed
- Maintain a clean, safe, and organized facility
- Perform basic operational tracking (sales, cars serviced, incidents) and support inventory needs
Key Requirements:
- Strong leadership, communication, and interpersonal skills; prior leadership or supervisory experience preferred
- Ability to work in a fast-paced, team-oriented environment while maintaining high service standards
- Customer-focused mindset with the ability to resolve issues professionally and efficiently
- Detail-oriented with the ability to manage operations and transactions accurately
- Reliable and punctual with flexibility to work weekends and holidays as needed
- Physically able to operate car wash equipment and perform general cleaning and maintenance tasks
No prior car wash experience is required—we provide on-site training to help you succeed.
This job description is not intended to be a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.