Business Practices, Cash Management, Category Management, Computer Workstations, Corporate Policies, Customer Support/Service, Delivery Driving, Federal Laws and Regulations, Identify Issues, Inventory Levels, Inventory Management, Maintain Compliance, Operations Management, Profit & Loss, Quality Management, Restaurant, State Laws and Regulations, Team Player
Job Details
Job Ref: R26_0000001550
Location: 4400 E Brownsville Rd Ste 110, Powder Springs, GA 30127
Category: Restaurant Management
Employment Type: Full time
Job Summary
The Shift Leader supervises shifts and/or work areas in the operation of a Papa Johns restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs, and systems. Ensure compliance with all federal, state, and local laws and ethical business practices.
Duties and Responsibilities
- Adheres to guidelines, techniques, and expectations for each station including but not limited to dough management, accuracy, and proper portioning.
- Performs assigned work station duties such as making quality products, follows all product preparations procedures, and maintains established product holding times.
- Consistently contributes to achieving the Companys product goal.
- Commits to meeting the needs and expectations of the restaurants customers, minimizes customer complaints, and responds appropriately to customer needs.
- Follows all policies and procedures as outlined in our TM handbook including but not limited to image, including car topper for delivery drivers, attendance, safety, and security.
- Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others, and is flexible and adaptable to change.
Shift Management Responsibilities
- Ensures adequate shift coverage for the restaurant.
- Provides immediate feedback and corrects problems when identified.
- Maintains product quality, customer service, and performance responsibilities such as MCE readiness, food/labor costs, restaurant cleanliness, etc. within acceptable standards, follows all policies and procedures related to shift management.
Profit and Inventory Management
- Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System.
- Execute cash management duties.
- Assist in the management of adequate inventory levels using the companys systems and guidelines to minimize loss.
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Papa John's International Inc