The Shift Lead supports restaurant operations by ensuring customer orders are correct, timely, and of high quality, while maintaining cleanliness and adherence to policies. They assist the Restaurant Manager in achieving customer satisfaction and profitability, supervise team members, and step in for management when needed. Key responsibilities include cash handling, monitoring costs, completing paperwork, and following opening/closing procedures. They work in retail settings, often outdoors or around fuel pumps, and must be physically capable of extended standing, lifting up to 55 lbs, and moving freely. Ideal candidates have prior customer service or retail experience, strong leadership, communication, and multitasking skills, with preferred management experience and familiarity with POS systems. The role may involve additional shifts and varied duties as needed.