A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.
What does a shift look like as a Shift Leader?
As a Shift Leader, you'll help lead daily restaurant operations by coaching team members, ensuring exceptional guest service, and keeping the shift running smoothly. You'll set the pace for the team, solve problems in real time, and support either the front and back of house to create an outstanding experience for every guest. Throughout your operational shift, you'll encourage team members, maintain high standards for food quality and cleanliness, problem-solve, and help develop future leaders. Every day is fast-paced, rewarding, and an opportunity to make a positive impact on both your team and your community.
Position Type:
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Benefits Include:
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Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.