Job Summary
Under the direction of store management, the Shift Lead is responsible for the successful execution of the Pie Five experience through serving the guest in a team member capacity, while also assuming a supervisory role of directing team members and leading the operation in the absence of store management.
Essential Job Functions
- Able to perform the essential job functions of the team member position
- Direct team members and delegate responsibilities
- Perform register closeouts and prepare bank deposits
- Address and resolve guest concerns in the absence of management
- Open and/or close store, including the execution of related responsibilities
- Perform other related duties, as assigned by company management
Basic Qualifications (Required)
- One year of restaurant or customer service experience
Minimum Qualifications (Required)
- Must be able to direct others and delegate responsibilities
- Must be able to calmly and professionally address and resolve guest concerns
- Must be able to effectively communicate with guests and other employees
- Must be able to listen attentively to guests, supervisors, and employees
- Must be able to actively engage the guest throughout their experience
- Must be organized, flexible, detail-oriented, and work with a sense of urgency
- Must be able to comprehend and execute local food-handling laws and standards
- Must be able to comprehend and execute Pie Five standards and expectations
- Must be able to act in a professional manner that promotes a pleasant work environment
- Must be able to cross-train in all positions, and successfully pass a shift lead skill test
- Must be able to focus and perform with a high level of energy throughout the shift
- Must be able to consistently maintain a friendly and outgoing demeanor throughout shift
- Must have basic math skills and have the ability to handle money efficiently and accurately, with or without a calculator or POS system
Other Criteria (Preferred)
- Prior supervisory experience
- High school degree, or equivalent
Physical & Mental Requirements
- Must be able to stand for periods of up to 7 hours
- Must be able to bend, stoop, and kneel repeatedly over a long period of time
- Must be able to lift up to 20 pounds
Pie Five - St. Joe is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Pie Five Corporate.