Shift Leader (Supervisor)

Back of House (Kitchen) | Front of House (Dining Room) | Drive Thru

LEADERSHIP + TEAM DEVELOPMENT + OPERATIONAL EXCELLENCE

We are currently looking for dependable leaders who are passionate about serving others, developing people, and driving results.

Working in food service is hard work — take Sundays off! At Chick-fil-A Toledo, you'll never work another Sunday again.

If you are looking for a healthy, team-oriented, drama-free, and generous environment, this may be the opportunity for you. We are looking for men and women who want to impact the Toledo community by leading teams, developing people, and creating remarkable guest experiences.

Shift Leaders serve as the leaders of the shift. They set goals, create accountability, coach team members, solve problems, and help the team achieve exceptional results. Through strong leadership and operational excellence, Shift Leaders ensure every guest receives remarkable service while helping team members grow and succeed.

This role may focus primarily in one of three leadership areas:

• Back of House (Kitchen)
• Front of House (Dining Room)
• Drive Thru

ROLE

The Shift Leader (Supervisor) is responsible for creating remarkable guest experiences by winning shifts through leadership, coaching, and operational excellence.

AVAILABILITY

• Preferred availability of 25-40 hours/week
• Minimum of 3 supervised shifts per week
• Must provide either:
• 6:00 AM – 4:00 PM availability
• 2:00 PM – 11:00 PM availability
• Open availability

PAY RATE

Full-Time: $20.25-$22.00/hour

Part-Time: $17.00-$18.25/hour

REPORTS TO

Director Team

WHAT YOU'LL DO

• Lead and coach team members throughout the shift
• Set goals and expectations that drive performance
• Create accountability while building trust and team unity
• Lead shift huddles and daily communication
• Solve problems and respond quickly to guest and team needs
• Ensure food safety, hospitality, cleanliness, and operational standards are upheld
• Develop team members through coaching, encouragement, and feedback
• Execute daily operational systems and procedures
• Help create a caring, encouraging, and high-performing team culture
• Deliver remarkable guest experiences through strong leadership

BASIC FUNCTIONS

In order to fulfill this role, Shift Leaders are expected to:

Be an ambassador for our restaurant mission:

Becoming Toledo's Most Caring Neighbor

Embody our values:

We Give // Generosity is normal

We Grow // Development is expected

We Serve // Last > First

We Go // Step out and step up

• Maintain excellence in character and conduct
• Diligently protect team unity and culture
• Lead people and drive results
• Create remarkably fast, accurate, and caring guest experiences
• Develop future leaders and strengthen the team

LEADERSHIP AREAS

Back of House (Kitchen)

Lead food production, food safety, kitchen systems, inventory, and operational excellence while ensuring every guest receives perfect food served quickly and accurately.

Front of House (Dining Room)

Lead hospitality, guest care, dining room excellence, and front counter operations while creating memorable experiences for every guest.

Drive Thru

Lead speed, accuracy, hospitality, and throughput while ensuring guests receive exceptional service in a fast-paced environment.

IDEAL CANDIDATES ARE

• Positive and influential
• Strong communicators
• Organized and detail-oriented
• Comfortable making decisions under pressure
• Reliable and team-oriented
• Passionate about developing people
• Driven to achieve results
• Committed to serving others

BENEFITS

• Flexible scheduling
• Closed Sundays
• Leadership development and advancement opportunities
• Tuition reimbursement
• Employee meal discounts
• Health, dental, and vision insurance options
• Paid time off for eligible team members
• 401(k) matching
• ServSafe certification opportunities

REQUIREMENTS

• Must be at least 18 years old upon hire
• Must be eligible to work in the United States
• Must have reliable transportation
• Strong communication and leadership skills
• Ability to coach and develop others
• Ability to multitask in a fast-paced environment
• Ability to stand and move throughout shifts
• Ability to lead with urgency and professionalism
• Must complete ServSafe Manager Certification
• Must participate in FTS opportunities

SCHEDULE OPTIONS

• Day Shift
• Night Shift
• Weekend Availability Preferred

LOCATION

Chick-fil-A Toledo

Toledo, OH 43623, 43606

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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