Shift Manager Cage

Summary: Manage casino cage employees performing financial transactions for customers consistent with internal controls, policies and procedures and guest service standards.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language.
• Proactively greet team members and guests, initiating interaction to provide service.
• Always use a positive parting remark to end the conversation.

Essential Job Functions:

• Manages cage supervisors and cashiers, assisting with guest interactions and transactions as needed.
• Responds to guest issues, concerns and complaints in a courteous manner.
• Maintains confidentiality of all guest's records and transactions.
• Determines applicant's credit worthiness by approving or denying credit requests up to approved limits.
• Maintains casino credit records as they relate to changes to the limit or disruption of credit privileges.
• Writes and submits shift and other reports required to document shift activity such as customer complaints, worker and guest injuries and security incidents.
• Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the Pennsylvania Gaming Control Board regulations.
• Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
• Performs all other duties as assigned.

Qualifications:

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Three or more years related money handling and supervisory experience.
• Excellent customer service and interpersonal skills.
• The ability to motivate staff through a teamwork approach.
• Proven leadership skills that include delegating as needed.
• Excellent communication skills, both written and oral.
• Must be able to work flexible schedule, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

• Regularly required to see, talk, hear; walk and stand.
• Frequently required to use hands to finger, handle, or feel; reach with hands and arms.
• Occasionally required to sit, or stoop.
• Must occasionally lift and/or move up to 25 pounds.
• Able to interact with others while maintaining a positive and professional demeanor under frequently fast paced work conditions.