Our Shift Manager plays a key role in leading daily operations and setting the tone for both team members and guests. You are responsible for creating a safe, fun, and well-run environment by supporting your team, solving problems in real time, and ensuring every guest has a great experience. This is a hands-on leadership role where you will actively work alongside your team while managing the bigger picture of the shift.
You are expected to take ownership of your shift, from team performance and guest satisfaction to cleanliness, safety, and operational flow. A great Shift Manager is proactive, communicates clearly, and leads by example in both attitude and work ethic.
What You’ll Do:
Lead and support team members across the rink, café, and admissions
Ensure a safe environment by actively monitoring the floor and addressing issues immediately
Deliver a great guest experience by resolving concerns quickly and professionally
Manage shift flow, including staffing, breaks, and position coverage
Step into any role as needed (café, front counter, floor, etc.)
Maintain cleanliness, organization, and operational standards throughout the facility
Monitor food service quality, speed, and safety standards
Communicate clearly with team members and upper management
Handle basic cash management and closing/opening responsibilities
What We’re Looking For:
A leader who takes ownership and sets the standard for the team
Someone who stays calm and solution-focused under pressure
Strong communicator who can give direction and feedback clearly
Positive attitude with a “jump in and help” mindset
Ability to balance guest needs with team accountability
Willingness to learn and grow within the company
Requirements
Previous leadership or supervisor experience preferred (but not required)
Strong communication and problem-solving skills
Ability to lead a team and hold others accountable
Comfortable working in a fast-paced, high-energy environment
Availability during nights, weekends, and holidays
Ability to multitask and stay organized under pressure
Basic understanding of customer service and food safety standards
Willingness to be hands-on in all areas of the facility
Reliable, punctual, and professional demeanor
Benefits
Career opportunities
Fun, high-energy work environment
Flexible scheduling
Free skating and attractions
Employee discounts on food and drinks
Opportunities for growth and advancement
Leadership development and hands-on management experience
Supportive team culture
Performance-based incentives
Numbers & Facts
Location
Saint George, Utah
Skills
Cash Managementunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Environmental Monitoringunmatched
Food Qualityunmatched
Food Safetyunmatched
Food Servicesunmatched
Leadershipunmatched
Multitaskingunmatched
Operationsunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Quality Monitoringunmatched
Safety Standardsunmatched
Team Buildingunmatched
Team Lead/Managerunmatched
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