Shift Manager

We are seeking a Shift Manager to join our team! You will be responsible for overseeing and coordinating the activities of the team.

Responsibilities:

 Monitors sales growth and cost control of the café against the budgeted expectation and historical performance, to ensure that profit goals are met.

 Maintains and exceeds customer expectations to build brand loyalty.

 Presents a consistent, professional image of the café and crew by maintaining all sanitation and appearance standards.

 Communicates and stays updated on all marketing and promotional materials. Executes marketing and sales programs, following appropriate guidelines

.  Builds café sales by cultivating relationships in the business community and initiating local store marketing campaigns.

​Qualifications:

 Minimum of 3 years of managerial experience in the restaurant or fast-casual field required.

 Experience recruiting, hiring, training and developing employees.

 Experience in growing sales and providing excellent customer service.

 Demonstrated ability to drive operational excellence in both front of the house and back of the house.

 Must have a proven track record of managing cost of goods and labor.

 Strong skills in understanding P&L reports and budgets.

 Basic computer skills, including Microsoft Word, Excel and Outlook.

 Effective verbal and written communication skills.

 Servsafe® Certification preferred.

If you enjoy a lively, fun environment and can deliver amazing, Tropical Smoothie
Café is the place for you! We’re looking for megastars who embrace our belief and
live the lifestyle that when you eat better, you feel better. The ideal candidate will
have a fun and outgoing personality who will welcome new and existing customers
to the brand. We have over 400 franchise locations and are still growing. Be a part
of something great and join our team today!
As the brand ambassador, the Café Manager is responsible for driving profitability
through the P&L, while developing a crew that serves customers with unparalleled
hospitality. The ideal candidate must align with the culture and values of the brand
while delivering results in a fast-paced environment.
CAFÉ MANAGER ESSENTIAL FUNCTIONS
 Monitors sales growth and cost control of the café against the budgeted
expectation and historical performance, to ensure that profit goals are met.
 Maintains and exceeds customer expectations to build brand loyalty.
 Presents a consistent, professional image of the café and crew by maintaining
all sanitation and appearance standards.
 Communicates and stays updated on all marketing and promotional materials.
Executes marketing and sales programs, following appropriate guidelines.
 Builds café sales by cultivating relationships in the business community and
initiating local store marketing campaigns.