New Franchise Opening | Full-Time Hourly Leadership Role
Pay: $23-$25 per hour, plus tips | Schedule: Approximately 30-40 hours per week
Training: Two weeks of company-paid training in Chicago required in August / September
About the Opportunity
The Original Rainbow Cone is bringing its iconic Chicago-born ice cream experience to Palmetto Bay. Known for our signature five-flavor Rainbow Cone and more than 100 years of loyal customers, we are excited to open our first South Florida location and build a fun, clean, family-friendly, community-focused shop.
We are looking for a dependable, hands-on Shift Manager / Assistant Manager who can help launch the store successfully and establish a strong operating foundation from day one.
This is not a desk-management position. You will lead shifts, train and support team members, serve guests, maintain store standards, and step in wherever needed. Ownership will be actively involved in the opening, training, and ongoing support, but you will also be trusted to run shifts confidently and independently when ownership is not on-site.
The right candidate will be reliable, organized, trustworthy, coachable, and comfortable following established systems while helping improve the operation as we grow.
Why This Role Matters
You will help bring our standards to life every day by:
- Leading well-organized, high-energy shifts.
- Creating a friendly and memorable guest experience.
- Training and supporting a dependable hourly team.
- Protecting product quality, cleanliness, and food-safety standards.
- Communicating clearly and addressing problems early.
- Helping establish systems that can support future stores, ice cream trucks, and catering vans.
This role offers meaningful advancement potential, including growth into a salaried General Manager position and future leadership opportunities as we expand throughout South Florida.
Compensation & Growth
- $23-$25 per hour, plus tips, based on experience.
- Approximately 30-40 hours per week.
- Employee discounts.
- Potential performance-based incentives tied to store sales and operating standards.
- Advancement into a salaried General Manager role based on performance, leadership, and mastery of company systems.
- Future opportunities across additional stores, ice cream trucks, and catering operations as the business expands.
Trust & Accountability
Because this position includes responsibility for leading shifts, handling cash, and operating the store when senior leadership is not on-site, candidates must successfully complete our leadership-level hiring process.
- Background check required as a condition of employment.
- Strong, verifiable professional references required.
- Trusted responsibility for store keys, alarm codes, and opening or closing funds during assigned shifts.
- Paid practical assessment or working interview before a final employment offer.
Qualifications
- Must be able to travel to Chicago, Illinois, for 2 weeks in August or early September for company-paid training at our corporate headquarters.
- Prior restaurant, food-service, caf , dessert-shop, QSR, or hospitality experience required.
- Prior Assistant Manager, Shift Manager, Shift Lead, or comparable leadership experience preferred.
- New-store-opening, franchise, or quick-service experience is a plus.
- Strong leadership, customer-service, and communication skills.
- Comfortable training, motivating, and holding team members accountable.
- Organized, detail-oriented, and calm in a fast-paced environment.
- Willing to work hands-on alongside the team.
- Able to follow recipes, checklists, procedures, and franchise standards.
- Available for days, evenings, weekends, holidays, and peak seasonal periods.
- Able to stand for extended periods and lift up to 25 pounds.
- ServSafe Food Handler certification required before beginning work.
- Bilingual English and Spanish is a plus.
Key Responsibilities
- Open and close the store and lead daily shift execution.
- Direct, coach, and support hourly team members.
- Ensure friendly, fast, and accurate guest service.
- Maintain product consistency across ice cream, cones, toppings, beverages, and related products.
- Monitor inventory, product levels, waste, and store supplies.
- Handle cash, opening and closing funds, and required shift documentation.
- Maintain a clean, organized, stocked, and inspection-ready store.
- Ensure compliance with food-safety, sanitation, health, and company standards.
- Help manage staffing coverage, breaks, and team productivity.
- Resolve customer concerns promptly and professionally.
- Communicate regularly with ownership regarding staffing, inventory, maintenance, and operational needs.
- Support local marketing, community events, and promotional activities.
This Role Is a Strong Fit If You
- Lead from the floor and are willing to serve, clean, stock, and support the team.
- Are honest, dependable, organized, and calm under pressure.
- Can make sound decisions independently while knowing when to escalate an issue.
- Value cleanliness, hospitality, accountability, and consistent execution.
- Are comfortable following franchise and ownership standards.
- Are excited to help launch a new location and grow into a General Manager role.
This Role Is Not a Fit If You
- Are seeking a desk-only or back-office management role.
- Are unwilling to work nights, weekends, holidays, or peak periods.
- Do not want to work hands-on alongside the team.
- Are uncomfortable holding team members accountable.
- Prefer doing things your own way instead of following established systems and standards.
Schedule
This is a full-time hourly leadership position averaging approximately 30-40 hours per week. Availability must include days, evenings, weekends, holidays, and peak business periods.
Hiring Process
- Resume/application review.
- Phone and In-person interview.
- Reference and background checks.
- Paid practical assessment or working interview.
- Offer and onboarding.
To Apply
Please submit your resume. Applicants must have relevant restaurant, food-service, cafe, QSR, dessert-shop, or hospitality experience to be considered.