Shift Manager Team Lead

Essential Functions:

• Adherence to NSG standards of business conduct and its values and principals
• Act as a role model for Shift Managers, Supervisors and Operators regarding Safety and Quality.
• Ensure that a commitment to ‘Customer First’ is embedded within the culture of the team.
• Ensure the current NSG business strategy and company objectives are communicated, understood, and applied by the operations team.
• Develop talent within your team for succession planning.
• Act as a liaison between shift managers and department managers.
• Ensure commitment to and execution of training plans developed by department managers.
• Ensure proper communication channels are established to communicate department needs and process changes to the operations team.  
• Ensure standardization of process operations and responses between shifts through use of standard operating procedures
• Advocate on the behalf of supervisors and operations team for documentation and training needs from relevant departments.
• Coordinate/schedule training for new hires in all departments, working with other team leaders.  
• Assist/supply support during execution of problem-solving techniques (i.e. eight-step, 5-why, fishbone) to ensure the operations team perspective and knowledge is considered.
• Assist ensuring data is collected by the operations team for continuous improvement projects as specified by department managers/engineers.
• Manage resources to ensure continuous coverage of operations as situations arise.
• Identify gaps and risks to operation’s team knowledge and skill level. Communicate gaps and risks with the department managers and develop a plan to eliminate the gaps and risks.
• Maintain positive relations with the work force.
• Actively utilize the employee involvement processes.
• Responsible for auditing of:
• • Safety systems (ksb, safety walk and talk, haz id, quick kaizen, safety audit, SOP audit) Adherence to production processes
  • Execution of department requests
  • Employee productivity
• Demonstrate accountability for the entire site during shifts via understanding the situations and escalating when appropriate.
• Other duties assigned by manager.

Top 3 Competencies Needed for Success in the Role:

• Passion for Excellence
• Strategic Thinking
• Empowers and Develops

Qualifications Required:

•  Bachelor’s Degree or equivalent (4+ years of direct experience in operations)
• Supervisory and leadership experience in a continuous manufacturing setting
• Required to have a working knowledge of activities conducted in glassmaking and cutting.

Qualifications Desired:

• 2 to 4 years of experience in the glass industry
• 2 to 4 years of experience in Coating
• Solid interpersonal, coaching and communication skills.
• Ability to facilitate groups in an employee involvement environment.

Other Requirements:

• This position is on shifts acting as a coach or covering Shift Manager as needed.
• Basic computer skills – Excel, Word, PowerPoint